Endpoint Engineer

Job Summary:
Engineers and administers enterprise endpoint environments for PC and MAC computers, tablets, mobile devices, and peripherals. Ensures stability, reliability, and performance. Deploys standardized applications and uses new tools. Creates innovative and sustainable solutions. Leverages multiple tools and systems. Manages large scope of diverse devices that may include imaging, application packaging, delivery, patching and security.

Job Duties:
70%: Device Management

• Manage a wide variety of user devices using centralized tools.
• Govern Windows Servers and Virtual Machines.
• Regulate device membership in Active Directory (AD) groups to identify inclusion among departments, buildings, and workgroups.
• Maintain AD groups that can be queried to populate Microsoft Endpoint Configuration Manager (MECM)/Jamf Pro device collections.
• Administer and maintain Group Policy Objects (GPOs).
• Oversee device membership in MECM/Jamf Pro collections to effectively deploy software and manage policy settings.
• Maintain and update deployable software packages, task sequences, and pre-stage enrollment profiles.
• Harness Apple Device Enrollment Program and Mobile Device Management (MDM) capabilities of Jamf Pro to simplify enrollment and setup processes.
• Review device configuration to ensure success and identify trouble areas including hardware inconsistencies or incompatibility.
• Configure and maintain Information of Things (IoT) device policies.

20%: Information Security/Other Technical Systems Support

• Remediate security vulnerabilities identified within Qualys.
• Handle file sharing, printing, and server permissions.
• Respond to security alerts or incidents following University Information Security (UIS) best practices for threat eradication and device replacement.

10%: Project Management

• Lead the lifecycle of new tools, from configuration and testing to final integration.
• Maintain environment stability by ensuring update compatibility.
• Document and communicate technical changes to stakeholders effectively.

Required:

• BA/BS degree or a combination of related education and work experience to equal at least four years.
• Previous experience working at an IT Service Desk or related.
• Experience with device management tools.
• Ability to establish and maintain a respectful and trusting relationship with staff and student athletes.
• Capability to deal with ambiguity and effectively solve problems in a dynamic environment.
• Enthusiasm for troubleshooting infrastructure issues.

Preferred:

• Strong understanding of device configuration through MECM and Jamf Pro.
• Experience with Microsoft AD Security Groups and permissions handling.
• Firm grasp on Microsoft Group Policy Management Console.
• Exposure to PowerShell.
• Takes on the challenge of unfamiliar tasks and experiments to enhance learning.

With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference. The University of Minnesota sponsors 22 varsity intercollegiate athletic teams and is represented by more than 625 student-athletes who compete in the Big Ten and Western Collegiate Hockey Association. Minnesota has claimed 29 national championships in eight different sports and has won 217 regular-season conference titles and 42 conference tournament championships. Minnesota has also produced 213 Academic All-Americans, which ranks as the tenth most all-time among college and universities. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah!

Pay Rate: $60,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check and social media check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).