Digital Account Representative

Firstsource
vision insurance, paid time off, 401(k)
United States, New York, Amherst
Apr 08, 2026
Digital Account Representative - Full Time Location: Amherst NY Company: Firstsource Advantage Pay: $19.00 per hour (bi-weekly pay) Start Date: Monday, April 20th Why Join Firstsource? Looking for a great opportunity with room to grow? Firstsource is hiring Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this is the job for you. SCHEDULE Training Schedule (First 2 Weeks): Monday - Friday 8:00 AM - 5:00 PM Regular Schedule (After Training): Monday - Friday: 8am-5pm or 9am-6pm COMPENSATION & BENEFITS $19.00 per hour starting pay Full-time, permanent position Comprehensive benefits package: Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Career growth and internal promotion opportunities JOB RESPONSIBILITIES Contact customers to understand their financial situation Provide payment solutions that align with bank policies Deliver a positive customer experience during each interaction Maintain performance metrics and quality standards Ensure compliance with federal and state regulations Accurately document account activity MINIMUM QUALIFICATIONS High school diploma or GED required At least 6 months of customer service or sales experience Strong communication and problem-solving skills Basic computer and typing skills Dependable with a professional attitude Ability to maintain confidentiality About the Role This position supports 1st-party, early delinquency accounts for one of the top banks in the country. You'll join a team that values professionalism, training, and development in a structured office environment. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.