Desktop Engineer, Senior

Overview:

Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com.

Job Description Summary:

Job Description:

Duties/Responsibilities

• Oversee all aspects of endpoint computing systems lifecycle, including OS and 3rd party patching and remediation, business software offerings, compatibility and distribution, endpoint management technologies and user experience.

• Perform hands-on management of such systems as necessary.

• Design, test, deploy and maintain Windows based computer images. Assist with macOS and Ubuntu Linux imaging and configuration of infrastructure.

• Create, test, and assign Windows Group Policies, configuration profiles and deploy software packages as necessary. Maintain internal self-service application installation portals.

• Responsible for vulnerability management across Windows and other platforms. Work closely with Information Security on maintaining necessary security baseline and standing while not significantly impacting system usability and user experience.

• Provide root cause analysis of current issues and work with other department staff to remediate quickly and efficiently.

• Provide hands-on L3 and VIP support, when necessary. * Coordinate proactive and preventative maintenance of business systems, assist in planning of hardware refreshes and equipment procurement.

• Manage and develop relationships with vendors. Coordinate professional services activity in areas of work as needed.

• Perform operational reporting on software and hardware inventory, software usage reports, license utilization and other CMDB data pulls. Assist in license audit, true-up and new software licensing purchases and maintenance.

• Assist business customers with technical solution selection and integration. Act as a liaison between IT and business.

• Continually identify improvement opportunities as well as prioritize, evaluate, and implement new technologies into the environment. Stay current on industry developments and upcoming technologies and practices.

• Develop and maintain overall documentation and Standard Operating Procedures. Provide training and materials to IT support staff and business users as needed.

• Manage operational health and engineering innovation of Desktop Engineering infrastructure such as file servers and shares, imaging servers, lifecycle management products, support software infrastructure and other systems.

Skills/Abilities

• Expert knowledge of back and front end for management tools such as InTune, JAMF, Ansible Tower, SCCM, LANDesk, Active Directory(+Azure), etc.

• Expert skills in Scripting/Programming in Batch, Bash, Python, PowerShell, VBS, Swift, etc.

• Extensive technical knowledge in all aspects of IT.

• Strong prioritization and organization skills and a self starter

• Ability to troubleshoot complex problems, ability to multitask

• Strong Oral and written skills

• Knowledge of computer image and provisioning creation + lifecycle

• Ability to act as a user advocate, technology consultant and solution architect

• Knowledge of Enterprise IT endpoint management and application packaging/deployment

• Proficient in documentation (technical and user facing)

• Knowledge of project running and management

• Ability to work in a diverse user base and with engineering software support

Education

• Bachelor's Degree in Computer Science, a related field or equivalent experience required.

• Security+ and/or CISSP certification.

• ITILv4 certification is preferred.

Experience:

• 5-7 years of Desktop Engineering or System Administration in a user support enterprise setting required.

• Experience in DoD compliance adherence (e.g. NISP, DFARS ,NIST, SP800* 171, SP800* 53, CMMC) is preferred.

Additional Job Description:

Applicants selected for this position will be required to obtain and maintain a government security clearance.

Current Secret security clearance is required.

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The US base salary range for this full-time position is

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Union ranges will be in compliance with the collective bargaining agreement's approved rates by location and role. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include bonuses or benefits.

Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now www.draper.com/careers.

Draper is committed to creating an inclusive environment. We understand the value of inclusivity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, or genetic information. Draper is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@draper.com.