VP Senior Salesforce Platform Owner

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We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Abilene, Texas, United States

*This is an in office position in Abilene, Texas.

Provide strategic leadership and hands-on ownership of the Salesforce Financial Services Cloud (FSC) platform, ensuring reliability, scalability, security, and regulatory-grade governance. This role drives CRM enablement across the company through strong platform administration, data modeling, banking/trust integrations, and user adoption aligned with First Financial Bank's relationship-banking strategy.

• Own day-to-day administration and long-term health of Salesforce Financial Services Cloud, including security models, profiles, permission sets, role hierarchy, sharing rules, objects, fields, record types, and Lightning experiences.
• Design, build, and maintain Salesforce automation with disciplined testing and release management.
• Serve as the escalation point for Salesforce production issues, leading root-cause analysis and remediation.
• Own and govern the Financial Services Cloud industry data model, including person accounts, households, relationships, and financial accounts.
• Define and enforce data standards, metadata documentation, and data quality controls supporting reporting and analytics.
• Partner with integration engineers and vendors to design and operationalize integrations between Salesforce and core and enterprise systems, with preference for Jack Henry SilverLake and SEI Trust ecosystems.
• Translate business and banking requirements into integration-ready specifications, including data mappings, error handling, reconciliation, and monitoring expectations.
• Support batch and near-real-time integration patterns, including extract and change-data-capture approaches.

• Build and maintain executive dashboards and operational reporting that leadership can trust.
• Drive user adoption through training, documentation, and continuous workflow improvements.
• Operate a disciplined intake, prioritization, and release management process for Salesforce enhancements.
• Maintain documentation and controls supporting audit readiness and regulatory expectations.
• Enforce least privilege access and security-by-design principles consistent with financial institution standards.
• Perform other duties as assigned.

EDUCATION:

• Bachelor's degree in Information Systems, Data Science, Business Management, or related field required. Equivalent experience may be considered.

PROFESSIONAL CERTIFICATION:

• Salesforce Certified Administrator required or obtained within defined timeframe.
• Advanced Administrator, Platform App Builder, or Financial Services Cloud certifications preferred.

EXPERIENCE:

• Minimum five years of hands-on Salesforce administration experience in a production environment.
• Experience with Salesforce Financial Services Cloud or complex financial services CRM platforms.
• Experience supporting enterprise data modeling and system integrations.
• Experience operating in regulated environments such as banking or financial services.

• Salesforce Financial Services Cloud administration and configuration
• Salesforce automation and platform governance
• Enterprise data modeling and data quality management
• Banking system integration concepts; Jack Henry SilverLake and/or SEI Trust preferred
• ETL, iPaaS, or data hub platforms
• Release management and change control
• Strong communication and stakeholder engagement

Demonstrated ability to provide reliable platform services to professional staff; ability to work effectively with technical teams, business leaders, and vendors; strong analytical and problem-solving skills; ability to influence change through clear communication and sound decision-making; ability to manage priorities effectively in a regulated environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)