We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results
New

Patient Navigator 2

University of California - San Francisco
32.25 - 51.87
United States, California, San Francisco
1 Daniel Burnham Court (Show on map)
Apr 07, 2026
The Department of Neurosurgery is a highly active clinical and research department within the School of Medicine. The Department has 65 full-time faculty working as clinicians and/or basic research scientists, 11 recall faculty, 20 volunteer faculty, 29 non-faculty academics, 50 postdoctoral scholars, 21 residents, 8 clinical fellows, 7 graduate students and approximately 185 administrative, clinic and research staff. The department conducts its clinical, teaching, and research activities at four UCSF campuses: Parnassus, Mt. Zion, Veteran's Administration Medical Center, San Francisco General Hospital and the Helen Diller Cancer Building at Mission Bay. Faculty and staff are located at the Parnassus and Mission Bay Campuses as well as SFGH, VA and Bay area outreach centers.
Required Qualifications :
  • This position requires flexibility to orient and work at all UCSF Medical Center locations.
  • One year related experience.
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Experience in research, clinical research, data collection, compilation, and analytical techniques.
  • Strong Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations.
  • Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.
  • Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians. Ability to remain calm under pressure and apply sound judgment.
  • Excellent written and verbal communication skills
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
  • Experience or exposure to with insurance verification (plans), patient financial services, medical record data abstraction, or data analysis
Preferred Qualifications :
  • Experience working with patients and families affected by TBI
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information


The final salary and offer components are subject to additional approvals based on UC policy.


Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.


To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications :
  • This position requires flexibility to orient and work at all UCSF Medical Center locations.
  • One year related experience.
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Experience in research, clinical research, data collection, compilation, and analytical techniques.
  • Strong Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations.
  • Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.
  • Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians. Ability to remain calm under pressure and apply sound judgment.
  • Excellent written and verbal communication skills
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
  • Experience or exposure to with insurance verification (plans), patient financial services, medical record data abstraction, or data analysis
Preferred Qualifications :
  • Experience working with patients and families affected by TBI
Applied = 0

(web-bd9584865-g8mrx)