Client Experience Team Lead - Print and Mail

About the Role:

The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Supervisor and/or Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures.

Essential Job Responsibilities:

* Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to, Mail Services, Print, Shipping, Receiving.

* Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency.

* Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters.

* Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution.

* Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required.

* Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager.

* Delegate and direct daily workflow to employees, monitor performance and attendance. Submit appropriate documentation to the Manager for disciplinary and performance review purposes.

* Assure that safety protocols are always followed, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards.

* Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management.

* Ability to drive or learn how to drive a forklift

* Ability to effectively work individually or a team environment.

* Ability to handle multiple projects simultaneously

* Ability to adapt to changing fast-growing production environment

* Ability to communicate both verbally and written with customers and company personnel

* Strong organizational and administrative skills

Qualifications:

* High School Diploma or equivalent.

* Previous leadership experience required.

* 1-3 years of production and/or clerical experience required.

* Proficiency in Microsoft Office applications.

* Strong communication skills, both written and verbal.

* Proficient analytical, decision-making, and problem-solving skills.

* Excellent interpersonal and relationship-building skills.

* Strong prioritizing and time management skills.

* Lift heavy boxes, files or paper when needed up to 50 lbs.

* Clean driving record

* Ability to drive a large van

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled