Performance Specialist, New York

As the Performance Specialist, you will improve measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty. You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.

• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.

• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.

• Complete all required Workday corporate training, maintaining full compliance with PPG requirements

• Ensure all assigned corporate learning, certifications, and compliance modules remain current

• Conduct structured KPI and performance reviews with important customers

• Develop and track action plans tied to customer goals and agreed performance metrics

• Observe shop workflows and identify constraints improving productivity or profitability

• Be an trusted advisor by connecting operational improvements to measurable outcomes

• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support

Qualifications

• College Degree or 3+ years of equivalent work experience in a related field

• Customer Service Experience

• Accountability with experience and accurate follow up.

• Work with all levels of team.

• Oversee technical customer service support.