New

Supervisor Operations

JetBlue
United States, Florida, Fort Lauderdale
200 Terminal Drive (Show on map)
Apr 06, 2026
Position Title: Supervisor Station Operations (FLL) Position Summary TheSupervisorStation Operations supervisesthe daily flight schedule withinstation operationsby ensuringconsistent communication between allcrewmembers/crewleaders inside and outside ofthe Operations Center. ThisincludesSysOps, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, andbusinesspartners, where applicable. The StationOpsSupervisor is a leadership role which alsocoachesand mentorsour Coordinators, ultimately contributing to the successful development of a growing team environment. TheStationOpsSupervisor willalsocollaborate andclosely partner with theirManager(s) in the execution of the operational strategy.The position requires quick thinking, strong interpersonalcommunication, and anin-depthknowledgeof overall station operations. Essential Responsibilities Utilize Gate Management Systems (GMS) to formulate a gate plot,keeping in mindmultiplevariablesincluding but not limited to:Fleet type,AircraftSwaps,customer connections, Minimum ground time,Gate Constraints, andTow considerations Communicatecrucial information (e.g.gate changes,aircraft swaps, maintenance issues, delays) to all operational departments/stakeholdersincluding System Operations Ensure timely completion of aircraft moves working closely withAircraft Ground Reposition (AGR)team Assistwithdetermining root cause for delaysandcoding Oversee the management and support of anyIrregular Operation (IROP), or any station anomalies including Safety/Security, facility issues, metering; winter ops; emergency response;ortarmac holds Monitor radio frequencies as needed Set up international arrivals - coordinate with other airport agencies, e.g.Customs and Border Protection (CBP),Airport Authority,etc. Ferry and charter coordination Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives Accountable to Ops Managers and/or General Manager for monitoring and safely executing daily flight activity Supports and coaches Opscrewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback Directs and guides Opscrewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well asbusinesspartnersto ensure effective day-to-day collaboration and accountability Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events Evaluates dailycrewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations Other duties as assigned, including special projects Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma At least eighteen (18) years old Three (3) years ofcustomer service, sales, or airline experience, OR one (1) yearofJetBlueCustomer Experience (CEX)participation Ability to work all shifts including weekends, holidays and irregular operations Working knowledge of Office suite software such as Word/Excel/PowerPoint Strong verbal and written communication skills Ability to multi-task and prioritize tasks Ability to work under minimal supervision and in a team environment Outstanding attention to detail Highly organized and focused Ability to learn new technology and operating systems Where applicable, required to obtain and maintain United States Customs Clearance Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Available for overnight travel (10%) Must pass aten (10) year background check andpre-employment drug test Must belegallyeligible to work in the country in which the position is located Authorization to work in the US is required. This position is not eligible for visa sponsorship For internal candidates, good standing in attendance performance and safety Preferred Experience and Qualifications Associate's degree in a relevant field One (1) year of leadership or Supervision experience, preferably in the Airline industry Prior Operations Controller experience PriorOperationsexperience Proficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager/Gate Planner Specialized skills or education, (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high level Crewmember Expectations Regular attendance and punctuality Potential need to work flexible hours and be available to respond on shortnotice Ableto maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safetyand/or securityconcerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue's safety performance metric goals andunderstandhow they relate to their duties and responsibilities The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment Computer and other office equipment Use ofRadioCommunications console Use of ramp side cameras Work Environment Traditionaloffice environment Airportenvironment Subject to weather and elevated noise levels within airports Able to stand continuously up to four (4) hours at a time Shift work and irregular hours due to irregular operations. Physical Effort Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)