Bank IT Specialist

Job Summary The IT Specialist is expected to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems and implement effective solutions. Will also be required to provide basic computer training, modify hardware systems, install computer peripherals and perform basic computer maintenance.

Tasks: A minimum of 5 tasks is required for a well rounded job description.

• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
• Foster positive end-user relationships and drive customer satisfaction
• Promote continuous improvement from all technical avenues
• Follow up with customers, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommend procedure modification or improvements
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Ensure the implementation of standard security protocols
• Properly escalate unresolved issues to the next level of support
• Preserve and grow knowledge of bank procedures, products and services
• Represent the bank in a professional manner during and outside of office hours
• Demonstrate flexibility to perform every other duty as assigned

Knowledge, Skills, & Abilities The attributes needed to perform successfully within this role.

• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as crossfunctional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities
• Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences
• Must be motivated, dependable and responsible
• Must be approachable and present a positive attitude
• Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
• Highly reliable with the ability to maintain regular attendance and punctuality
• Sensitivity to confidential information is required
• Solid technical background with an ability to give instructions to a non-technical audience
• Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner
• Ability to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures
• Demonstrate de-escalation skills and ability to effectively diffuse/resolve customer complaints

Education, Licenses, & Certifications The qualifications needed to perform successfully within this role. Education Level Bachelors or equivalent experience Required

Experience

• This position requires a minimum of 2 years of experience in a professional or technical experience in IT
• Hands-on experience with a wide variety of computer software, hardware and peripherals, including Microsoft365
• Experience with computer security systems, password and file protection protocols

Work Environment Onsite Work Environment: One or more essential functions of this position must be performed onsite, in whole or in part. You will work with your management team to determine whether occasional or regular remote work may be available, though you must remain flexible and available to work onsite as business needs dictate. If you anticipate any difficulty being available for onsite work as needed by the business, please contact HR@CornerstoneCapital.com to discuss next steps.

Essential functions of the Work Environment The demands described here are representative of those that are generally part of this particular role, though depending on the work location and other realities, there may be other requirements as well. While performing the duties of this particular job, the employee is regularly required to communicate and hear effectively in a work environment with quiet to moderate levels of noise. Individuals who believe they may require one or more reasonable accommodations to meet this or any other requirement of the job should contact HR@CornerstoneCapital.com.