Market Sales Manager

Ritter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.

With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.

General Summary:

The Market Sales Manager achieves sales goals by leading a team of Market Sales and Direct Sales professionals focused on developing new business, as well as retaining and developing additional business with existing customers. This role is responsible for the accountability and professional development of each member of the Market Sales team, while also collaborating with others on the Sales, Marketing, and Operations teams to facilitate new programs, campaigns, and offerings.

The ideal candidate will be experienced with direct sales, outbound call campaigns, familiar with call center metrics and operations, and skilled at managing a sales staff. Must be energetic, innovative and have entrepreneurial instincts that will foster the continuing growth of the company.

Essential Job Functions

• Set monthly, quarterly, and annual sales requirements within the department;
• Monitor work performance and conduct sales audits, providing coaching and counseling as necessary;
• Conduct regular meetings (one-to-one) with staff to discuss current performance against goals and provide direction on how to improve results;
• Assist staff with answering questions and handling escalated calls;
• Provide ongoing-training as needed to ensure staff is properly following departmental policies and procedures;
• Facilitate new processes, tools, communications, training and methodologies to ensure sales team's success across;
• Work with others to facilitate relationships among members of the various departments and locations in order to achieve the organization's goals and objectives;
• Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly;
• Facilitate programs to gather requirements and features from customers to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed;
• Completely understands, represents, and competitively positions products and services;
• Expand market awareness through involvement in trade and commercial organizations;
• Remain knowledgeable and up-to-date on changes in the telecommunications industry through attendance of training, seminars and trade journals;
• Support others within the sales/service team to achieve customer satisfaction;
• Maintain all necessary information in CRM and other applications to report sales activity and customer information;
• Perform all other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications industry including operations, technology, and equipment;
• Knowledge of business sales principles and practices;
• Knowledge of Company policies and procedures;
• Proficient in the use of Microsoft Office with ability to quickly learn other software as needed;
• Skill in oral and written communication with strong presentation and interpersonal skills;
• Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
• Ability to organize and prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to make sound decisions using information at hand;
• Ability to travel as required; valid driver's license and satisfactory driving record required.

Education and Experience:

Bachelor's degree in business, marketing, or related field required, or the equivalent in training and experience. Three to Five years of experience leading a successful Market Sales team preferably within the telecommunications or IT services industries.

Experience with Client Relationship Management (CRM) applications is a plus.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!