Job Title: Compliance Manager, Continuum of Care Status: Full-Time
Department: Community Impact Grade: 27
Date Prepared: 03/2026 FLSA Status: Exempt
POSITION OVERVIEW: The Compliance Manager, Continuum of Care (CoC) reports to the Director, Continuum of Care of United Way of Greater Milwaukee & Waukesha County (United Way) and ensures members of the Collaborative Application are meeting requirements and goals established within the Continuum of Care. This position is grant-funded.
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Specific responsibilities include but are not limited to:
Regulatory Compliance and Technical Assistance
- Direct all compliance efforts aligned with HUD CoC Program requirements, ensuring all funded projects meet legal, regulatory, performance, and documentation standards.
- Develop and disseminate performance reports for all assigned projects using data collected throughout the program year and HUD guidelines.
- Perform assessments on how project activities were performed, whether objectives were met, what impact the projects had on, and alignment with HUD System Performance Measures.
- Communicate to member agencies all Notice of Funding Opportunity (NOFO) information coming from HUD.
- Develop and deliver NOFO training and ensure that any policy and scoring criteria changes is understood by all applicants. Ensure that all posting and communication metrics established by HUD are properly communicated and met.
- Develop and secure acceptance of a scoring tool that meets both HUD guidelines and needs of the Milwaukee CoC.
- Develop and coordinate NOFO responses on both the CoC application and individual program applications, including ensuring that individual programs can attach those applications to the collaborative applicant. Register the CoC for each applicable HUD funding opportunity.
- Oversee and complete NOFO project ranking, gain approval from the CoC Board, and properly attach project rankings to the Collaborative Application.
- Successfully execute accurate submissions for the Notice of Funding Opportunity (NOFO), Longitudinal Systems Analysis (LSA), System Performance Measures (SPM), Point-in-Time (PIT) counts, and Housing Inventory Counts (HIC) in coordination with other leads in Milwaukee (Coordinated Entry and Homeless Management Information System - HMIS), the CoC Board of Directors, and funded projects.
- Lead quality assurance, compliance and performance evaluation monitoring of CoC funded projects, including supporting and assisting HUD funded projects with strenthening processes to prepare for HUD monitoring.
- Identify professional development opportunities aligned with building capacity, especially in areas needing improvement as identified in quality assurance and performance evaluation monitoring.
- Develop, create, and seek out innovative ways to meet and exceed CoC and HUD performance goals.
- Attend CoC Board and Leadership meetings, providing reports on compliance monitoring when requested.
- Participate in HUD technical assistance training and review HUD communications to ensure compliance for all requirements. Share updates and information with CoC Board and funded projects.
- Develop and provide technical assistance to all HUD funded projects, accomplish project objectives, and utilize resources in substantial conformance with all prescribed ordinances and policies.
- Lead technical assistance and training support for interested CoC project applicants to ensure all applicants have the opportunity to submit a strong proposal.
- Coordinate agencies and individuals for combined meetings related to sharing resources, information and/or identifying and solving common problems.
- Maintain various databases, record keeping systems, and all applicable project files to ensure program records are up to date.
Data Coordination
- Partner with the HMIS Lead to ensure data quality and accuracy in reporting.
- Develop and establish a real-time dashboard, in partnership with HMIS Lead, that can be useful to the CoC Lead Agency, CoC Board, and member agencies of the CoC.
- Assess and evaluate various progress reports, documents and data on assigned projects to determine progress, solve problems to determine effect on beneficiaries, determine if project or approach is feasible and assess the effectiveness of activities in meeting objectives, etc.
- Collect, review, evaluate, and submit various progress reports for HUD regulatory requirements, meeting various timelines.
EDUCATION & EXPERIENCE REQUIREMENTS
- Bachelor's degree in public administration, public policy, human services, social work, public health, or related field required.
- 4-6 years directly related experience administering or operating federal grant programs, grant compliance, grant monitoring, technical assistance delivery, contract management, and experience with homelessness services required. HUD specific experience preferred.
- Knowledge of federal homelessness and housing programs, regulations, Homelessness Management Information System (HMIS), and knowledge of federal grant regulations.
- Experience managing multi-disciplinary teams.
- Experience with government grant administration and grant processes.
- Demonstrated ability to work with diverse community stakeholders.
OTHER QUALIFICATIONS
- Ability to work in a complex environment using technical and interpersonal skills.
- Ability to communicate and work effectively with volunteers and others in the community representing a broad range of interests and backgrounds.
- Demonstrated analytical abilities.
- Demonstrated excellent verbal and written communication skills.
- Experience working with diverse populations.
- Demonstrated ability to establish good working relationships with a variety of stakeholders, including staff members, volunteers, contributors, nonprofit representatives, alternate federations, and vendors.
- Demonstrated independent decision-making skills and ability to assess and plan for effects.
- Ability to independently complete complex work and apply sound judgment in response to evolving issues.
- Experience in working with common software applications, such as Microsoft Word, Excel or other similar programs.
- Experience or knowledge of computer-based outcome reporting systems.
CORE COMPETENCIES
- Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivation.
- Relationship-Oriented. United Way professionals understand that people come before process and are astute in cultivating and managing relationships toward a common goal.
- Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.
LANGUAGE SKILLS
Demonstrated written and verbal communication skills. Ability to read and interpret general business periodicals, professional journals, or technical procedures; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, customers, other employees, and the general public; communicate and work effectively with volunteers and others in the community representing a broad range of interests and backgrounds; respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required (such as loading paper into a paper tray).
- Regular, predictable attendance is required; including overtime as business demands dictate.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (business office with computers, phone, printers and light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual's physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC's policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.
BELONGING & INCLUSION STATEMENT: Belonging & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.
This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.
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United Way of Greater Milwaukee & Waukesha County
$65,000 - Hybrid schedule, on-site presence required. Grant funded.
Apr 06, 2026