Renewal Specialist

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

We are seeking a Renewal Specialist that is self-motivated with a talent for building strong customer relationships and managing annual subscription renewal processes to minimize churn while maximizing growth on accounts. If you have an entrepreneurial spirit, driven to be the top performer, have a track record of efficiency and accuracy, and possess the technical aptitude to identify business requirements.

What You'll Do

• Manage 300-350 small business accounts (T4-T5) in Public Sector.
• Own the full sales cycle: renewals, upsells, and new business
• Handle high-volume SaaS renewals with speed and accuracy
• Build and maintain strong client relationships to ensure retention and satisfaction
• Identify growth opportunities based on client needs and business goals
• Navigate contract negotiations and close deals efficiently
• Track all activity and maintain accurate records in CRM
• Monitor account health and proactively address risks or issues
• Collaborate with internal teams (Sales, Finance, Support) to ensure smooth operations and accurate billing
• Escalate churn risks or cross-sell opportunities when appropriate
• Meet or exceed renewal and revenue goals for assigned accounts
• Other duties assigned

What You'll Need

• 2-3 years of experience in account management, renewals, or sales (SaaS experience preferred)
• Bachelor's degree in Business, Management, or a related field (preferred)
• Strong interpersonal and communication skills to build and maintain client relationships
• Proven ability to resolve customer issues quickly and effectively
• Highly organized and detail-oriented with strong time management and goal-setting skills
• Comfortable working independently with minimal supervision
• Adaptable and able to thrive in a fast-paced team environment
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience using Salesforce CRM; ability to learn new software quickly
• Capable of presenting ideas clearly to leadership and collaborating cross-functionally
• Interest in learning more about the Commercial sector, specifically COM, AEC, Transportation, and Energy industries
• Ability to work during business hours from 8:00 am through 5:00 pm Eastern Standard Time, Monday through Friday, and other hours as needed

What We Value

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.