Senior Process Engineer

BrightSpring Health Services

We are seeking a Senior Global Process Engineer to lead the design, execution, and continuous improvement of end to end business processes across multiple Lines of Business (LOBs), including pharmacy, provider, and corporate functions.

This is a hands-on, execution-oriented role focused on translating strategy into operationally sound, scalable, and measurable processes. You will partner closely with business, product, IT, data, and AI teams to improve how work gets done-driving efficiency, quality, compliance, and value realization in highly complex, regulated healthcare environments.

The role requires strong analytical skills, disciplined process improvement methods, and the ability to lead change across organizational boundaries.

Global Process Design & Optimization

Lead analysis and improvement of end-to-end processes spanning multiple LOBs, ensuring alignment across pharmacy, provider, and corporate workflows.
• Conduct deep current-state (as-is) process analysis to identify inefficiencies, defects, bottlenecks, and variation.
• Design and implement future-state (to-be) processes that improve efficiency, quality, scalability, and user experience.
• Standardize and harmonize processes where appropriate, while respecting LOB-specific requirements.

Execution & Change Delivery

• Own the execution of process improvement initiatives from concept through implementation and stabilization.
• Partner with IT, product, and engineering teams to ensure process designs are supported by systems, data, and automation.
• Translate process changes into actionable implementation plans, work instructions, and operational guidance.
• Support rollout, adoption, and change management for new or improved processes.

Cross-Functional & Cross-LOB Collaboration

• Facilitate cross-LOB working sessions to resolve process conflicts, dependencies, and handoffs.
• Build strong relationships with operational leaders to drive alignment and sustained adoption.
• Act as a trusted advisor on process improvement best practices.

Measurement, KPIs & Value Realization

• Define/optimize and track process KPIs and performance metrics (cycle time, cost, quality, throughput, compliance).
• Establish baseline measurements and quantify improvement benefits.
• Track and report value realization tied to process initiatives.
• Use data and insights to drive continuous improvement and prioritization decisions.

Continuous Improvement & Operational Excellence

• Apply Lean, Six Sigma, and continuous improvement methodologies to drive measurable outcomes.
• Lead root-cause analysis and structured problem-solving efforts.
• Support development of repeatable process improvement patterns, tools, and standards.
• Contribute to enterprise operational excellence and transformation initiatives.

• 10+ years of professional experience, with a strong focus on process engineering, operational improvement, or business transformation.
• Proven experience leading complex, cross-functional process initiatives.
• Strong execution skills with the ability to take process designs from analysis through implementation.
• Experience working across multiple business units or functional domains.
• Excellent facilitation, communication, and stakeholder management skills.
• Strong analytical mindset with the ability to use data to drive decisions.

Preferred Qualifications:

• Experience in healthcare environments, including pharmacy, provider, payer, or corporate healthcare functions.
• Experience supporting processes enabled by IT systems, data platforms, or AI-driven solutions.
• Six Sigma certification (Green Belt or Black Belt preferred).
• Familiarity with Agile delivery models and collaboration with product and engineering teams.
• Experience operating in regulated or compliance-driven environments.

Success Metrics

• Measurable improvements in process efficiency, quality, and consistency across LOBs.
• Successful execution and adoption of redesigned processes.
• Clear visibility into process performance and value realization.
• High stakeholder satisfaction and trust across pharmacy, provider, and corporate teams.
• Sustainable continuous improvement practices embedded into operations.

Why Join Us?

• Drive meaningful end-to-end process improvement across a complex healthcare ecosystem.
• Work at the intersection of operations, technology, data, and AI.
• Influence how work is done across pharmacy, provider, and corporate functions.
• Be part of a mission-driven organization focused on quality, outcomes, and operational excellence.