Patient Access Specialist II

Monday- Friday | 9am-5:30pm

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day.

Classification: Non Exempt

Supervises Positions:

Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Responsible for assisting in training of new hires. Taking on-call as needed.

Education: High School Diploma or GED required. Associate's Degree preferred.

Experience: 2 years of experience in patient access registration, billing cash collection access, registration, billing, cash collections, insurance and/or pre-certification in a medical environment preferred. 1 year of customer service experience in any field required. 1 year of clerical experience in medical office setting preferred. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.

Licensure: Certified Healthcare Access Associate (CHAA) preferred, required within 2 years of hire.

Additional Skills/Requirements Required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, and collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer service relation skills. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and individually. Good problem-solving skills. Basic medical terminology. Basic computer skills and experience in patient registration systems.

Additional Skills/Requirements Preferred: N/A

Competencies

• Financial Acumen: Conducts financial analyses.
  • Performs computations using advanced mathematical formulas or equations.
  • Develops and produces ad hoc financial reports for users throughout the organization.
  • Assists with the completion of financial surveys, month-end closing duties, and in the annual budgeting process.
• Quality Improvement: Assists in efforts to improve the quality of financial services.
  • Applies financial accounting standards to specific transactions/situations/scenarios.
  • Evaluates/Assesses/Complies with Internal Controls for financial systems.
  • Assists with the coordination of the annual external financial audit.
• Collaboration: Works with staff across departments for internal and external financial reporting, accounting, and transactional research.
  • Works with study coordinators, regulatory team members, leaders, and finance to reconcile any discrepancies in data entered into the financial systems.
  • Prepares financial reports, as directed by leaders and executives.
  • Provides financial quality assurance and reporting analysis for metrics across departments.

The incumbent may be asked to perform additional duties as assigned.

Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes

• On call responsibilities as directed: Yes

• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes