Front Desk Receptionist - Radiation Oncology - 139082

Under the supervision of the Department Supervisor, the Front Desk Receptionist provides essential clerical and patient-support services within the Radiation Oncology clinic. Responsibilities include greeting and checking in patients, delivering a welcoming and professional experience, and ensuring all registration and insurance information is accurate and complete. This role manages multi-line phone calls using UCSD Experience standards, triages inquiries appropriately, and routes calls to the correct clinical or administrative staff.

The receptionist oversees all aspects of registration and insurance verification, collecting co-payments, and making daily deposits. This role also schedules patient appointments with a high degree of accuracy, and confirms upcoming visits while providing clear instructions and guidance. The position serves as a key liaison for physicians, nurses, therapists, and other Radiation Oncology team members, supporting smooth clinic operations and timely patient flow.

The role requires the ability to work across multiple computer systems simultaneously, maintain confidentiality, and uphold departmental service standards. Additional duties may be assigned to support overall clinic efficiency and patient care.

• Three (3) years of previous related experience in a large complex healthcare setting.

• Working knowledge of medical terminology.

• Experience with insurance, authorization, and referrals, including knowledge of third-party payors, including federal, state, and private health plans.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Excellent customer service skills, with the ability to interact well with care teams, and all patients and families.

• Proficient in typing and creating well-organized emails.

• Strong attention to detail, organization, time management skills and abilities.

• Experience working with the medical center's various computer programs, including PCIS, EPIC, IDX, RIS.

• Experience working in Radiation Oncology, Oncology, or any cancer-related clinic setting.

• One year of experience in patient registration.

• Fluent in English and Spanish.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace