FTT Install Tech III

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

Our FTT Install Technician III is an advanced level position within the FTT (Fiber-to-the-Tower) organization. These technicians require an advanced understanding of the existing network infrastructure and ring topology. Technician III's will work directly with the field for new core deployments and network augments. This position is also responsible for the installation and turn up of new nodes within an existing ring or the creation of a new ring. Technician III's will also support customer service augments. The role will assist with customer service configuration on core and cell site equipment. Once the configuration is complete, the technician will then proceed with performing circuit testing utilizing RFC2544 and Y.1731 or similar protocol. Everyone in the organization will ensure all new and change orders are complete each day by closely monitoring the Salesforce dashboards. Technicians are responsible for closing their tasks and orders in Salesforce. This position also provides Zayo's NCC advanced level technical support and training on new equipment and configurations.

Responsibilities

• Build configuration scripts and work with the field on Node Inserts into existing or new collector rings.

• Work with the field on new core turn-ups.

• Work with the field to replace equipment for upgrades.

• Work with the field and/or customer for service or core augments.

• Build new or augment existing Tesi's on Cyan platform.

• Assist and Train FTT Install Tech I's and assist Tech II's as needed.

• Provision, test, and turn up new FTT services across the Cyan, Ciena, Telco Systems and Cisco platforms.

• Technician must be able to provision new layer-2 services on the Cyan and Cisco Routers.

• Test services using RFC2544 and/or Y.1731 and document results in Salesforce.

• Load new devices in SevOne.

• Daily monitoring Salesforce dashboards for all new and change services.

• Work nights and/or weekends as necessary for customer testing and turn-up.

• Assist with network / customer audits.

• Work directly with customers and provide a high level of customer satisfaction.

• Ensure all tasks and orders are properly closed in Salesforce.

• Mentor Tech I's on our team and teach them something new every day.

Qualifications

• Four plus years of experience with Telecommunications with an understanding of IP/Ethernet. Bachelor's degree (B. A.) or equivalent from four-year College or technical school and two years related experience and/or training specific to IP and Ethernet networking; or equivalent combination of education and experience

• Subject matter expert on Layer 1 and 2 of the OSI Model.

• Demonstrated experience in Ethernet and IP Engineering. Prior FTT engineering experience a plus.

• CCNP or equivalent is a plus but not required.

• Must be able to navigate Salesforce.

• Excellent communication skills, both verbal and written.

• Great customer service skills

• Basic knowledge of Microsoft Word and Excel as well as the trouble ticketing and circuit inventory software

• Special considerations and prerequisites

  • Working conditions (Days/Nights/Weekends) Must be able to support a flexible schedule, typically with advanced notice.

  • Physical demands (ex: bending, sitting, lifting, driving - see ADA chart)

Estimated base pay range for this role is $23.41 - $36.00 USD / hour

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.