New

Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Mar 21, 2026
Job Description Service Desk Technician - 12Month Contract We are seeking one Service Desk Technician for a 12month contract, with a strong possibility of extension or conversion. Schedule * Friday-Sunday: 6:00 PM - 6:00 AM * Plus: 4 additional hours during the week (consultant may choose when to schedule these hours) * Onsite: 5 days per week Location This role will be onsite in Richmond, VA. While most of the Service Desk team is based in Oshkosh, WI and Evansville, IN, this position will support a specific plant location and will have a hybrid responsibility of: * 50% Service Desk support * 50% onsite plant support Role Overview This position provides firstlevel support for end users via phone, email, and chat, using the ServiceNow ticketing system. Issues that cannot be resolved remotely will be escalated to this role for handson, onsite support, working closely with other enterprise teams as needed. The organization is transitioning Service Desk operations from a managed service partner back in house, creating an opportunity to be part of a growing and evolving support model. Responsibilities * Firstlevel troubleshooting for enduser issues * Phone, email, and chat support * Ticket creation and documentation in ServiceNow * Password resets and account support * Handson troubleshooting for hardware and software issues * Collaboration with enterprise IT teams for escalation and resolution Technologies * Windows 10 / Windows 11 * Office 365 * Active Directory * ServiceNow Ideal Candidate This is an excellent opportunity for an entrylevel candidate looking to gain realworld experience in an enterprise environment, as well as for candidates with prior Service Desk or Help Desk experience. Required Skills * Help Desk / Service Desk support * Strong customer service skills * Phone support experience * Troubleshooting hardware and software issues * Ticketing system experience (ServiceNow preferred) * Windows 10 / 11 * Office 365 * Active Directory Additional Qualifications * Strong customer service acumen * Experience supporting users in an enterprise environment Experience Level * Intermediate Job Type & Location This is a Contract position based out of Oshkosh, WI. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Oshkosh,WI. Application DeadlineThis position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.