Business Process & Technology, Program Manager

Role Responsibilities

• Lead and manage technical programs that involve coordination across multiple departments.

• Translate stakeholder needs into clear, actionable requirements and effectively communicate technical concepts back to business stakeholders.

• Develop and maintain program documentation including project charters, JIRA tickets, dashboards, etc.

• Proactively identify and mitigate risks and manage dependencies to ensure program momentum and timely delivery.

• Provide clear, proactive communication on timelines, progress, and deliverables to program stakeholders and senior leadership.

• Navigate teams through uncertainty to achieve defined program outcomes.

• Establish success metrics to ensure that programs deliver measurable business value.

• Document current business processes and identify areas for efficiency.

• Define, implement, and promote standards and best practices for cross-functional collaboration and operational excellence.

• Continuously seek opportunities to streamline systems, leveraging innovative technical solutions.

Preferred Qualifications

• Proven experience partnering with IT teams to deliver cross-functional initiatives.

• Hands-on experience working with Salesforce.

• Regularly utilizes Jira and Confluence to manage projects and communicate status.

Minimum Qualifications

• 6-10 years of experience managing programs.

• Ability to work independently and make decisions with minimal guidance and oversight.

• Strong analytical and problem-solving skills; ability to use data to guide decisions.

• Ability to influence cross-functional teams to work together toward common goals.

• Creatively navigates challenges to achieve outcomes, even in highly constrained or difficult situations.

• Exceptional verbal and written communication skills; ability to communicate and adapt effectively to different audiences.