Reverse Supply Chain Business Analyst

This is a 3+ month hybrid role in Redmond, WA (2-3 days a week onsite) that could potentially extend up to 18 months.

Aquent is partnering with a global technology leader renowned for its innovation and commitment to sustainability. This organization is at the forefront of developing groundbreaking solutions that impact millions worldwide, driving progress across various industries. Joining this team means contributing to a mission-critical initiative focused on environmental responsibility and operational excellence, where your work will directly support the company's ambitious sustainability goals.

We are seeking a Reverse Supply Chain Business Analyst to support the operational, contractual, and change management components of our programs. This role will oversee supplier coordination, contract management, and process optimization across the product endoflife lifecycle. The ideal candidate is highly organized, comfortable influencing without authority, and experienced in managing change workflows, supplier relationships, and contract execution. You will work cross-functionally with engineering, operations, suppliers, and program stakeholders to ensure smooth execution of change requests, data accuracy, and ongoing improvement of our reverse supply chain systems.

Responsibilities

• Change Management & Process Execution
  
  
  
  • Manage and continuously improve the change management system and workflows.
  • Review, track, and process change requests using Azure DevOps (ADO).
  • Schedule and facilitate intro meetings for new change requests; ensure tasks progress to closure.
  • Monitor, comment, and update ADO items including due dates, tasks, and feedback.
  • Conduct manual reviews of submitted forms when automated flows break; validate accuracy and completeness.
  • Prepare end-of-change documentation and summaries; ensure stakeholders are informed and aligned.
  • Organize and run final stakeholder review meetings for change closures.
  • Support regular feedback sessions regarding open, closed, and pending changes and program improvements.
  
  
  
  
• Reporting & Analytics
  
  
  
  • Pull, analyze, and generate reports from Azure DevOps and Excel.
  • Maintain reporting on change request status, cycle time, backlog, and upcoming deadlines.
  • Create program dashboards and improvement summaries using ADO queries and email communications.
  
  
  
  
• Program Management & Stakeholder Coordination
  
  
  
  • Support ongoing program operations, ensuring smooth communication and alignment between teams.
  • Coordinate with cross-functional stakeholders to track deliverables and timelines.
  • Maintain meeting rhythms, documentation, and follow-up action items.
  • Influence teams and suppliers without direct authority to ensure program success.
  
  
  
  
• Supplier & Contract Management (Reverse Supply Chain / ITAD)
  
  
  
  • Engage with ITAD, magnet, and rare earth material recyclers and other thirdparty suppliers.
  • Manage supplier communications, expectations, and alignment on responsibilities.
  • Support contract creation and modification using Icertis Contract Management System.
  • Review and edit Statements of Work (SOWs), ensuring accuracy and removal of legacy information.
  • Validate pricing, company details, and required terms before routing for approval.
  • Collaborate with legal, procurement, and internal business owners throughout the contract lifecycle.
  • Ensure proper documentation of product endoflife disposition and supplier compliance.
  
  
  
  

Qualifications

• 8+ years of experience in program management, supply chain operations, or reverse supply chain/ITAD.
• Strong understanding of supplier management and contract management processes.
• Proficiency with Microsoft tools: Excel (intermediate+), Word, Outlook, and Teams.
• Experience using Azure DevOps or similar work-tracking systems.
• Exceptional organizational skills and attention to detail.
• Ability to influence cross-functional teams without formal authority.
• Strong written and verbal communication skills for both technical and non-technical audiences.
• Ability to manage multiple deadlines, workflows, and stakeholder expectations.
• Familiarity with Circular Economy, IT Asset Disposition (ITAD), recycling, or reverse logistics industries.

Nice-to-Have Qualifications

• Experience using enterprise contract systems.
• Knowledge of change management methodologies.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.