Director, Business Value Services

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities:

• Work closely with internal Sales, Solutions, BVS, Customer Success, and Professional Services resources to identify potential engagement opportunities.
• Facilitate customer-facing discovery workshops to deeply understand the customers business processes, strategic initiatives and Salesforce solutions usage and consumption across a wide range of industries, companies and business functions.
• Leverage customer data to create a 'to-date' Salesforce business value point of view and validate with key stakeholders.
• Develop and deliver compelling business case presentations and financial models aimed at defining business value, as well as identifying, accelerating and justifying expansion sales opportunities.
• Conduct post implementation value audits to connect empirical platform utilization data to realized outcomes and return on investment
• Develop expansion strategy and value validation documenting realized value as the foundation for proof-points for scaled investments and future growth opportunities
• Provide thought leadership, training, and consultative coaching to sales and solutions teams on how to optimize NNAOV and Net Consumed Revenue (NCR) where applicable
• Share insights with customer executives and sales leadership to help cultivate trust, confidence and alignment on value realized in order to pave the way for future growth opportunities
• 25-30% travel

Preferred Qualifications & Experience:

• 8+ years of professional experience, in Management Consulting, strategic, and analytical customer-facing roles such as Business Value Services
• Deep quantitative analysis and financial modeling skills, with strong business insight and judgment (understanding of machine learning principles, statistics, data analytics)
• Results-oriented, strategic thinker that enjoys helping customers "cross the chasm" from past state to current state to future state.
• Data driven individual, who does not afraid to get their hands dirty, experienced in extracting business insights from large amounts of data using advanced analytics (data science experience preferred).
• Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection handling abilities.
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a "start up-paced" technology company
• Thrive working collaboratively and cross-functionally, particularly with Sales, Marketing, Solution Engineering, Pricing, Partners and other partners
• Experience in a Sales environment / interacting with Sales teams preferred
• MBA from a top program preferred
• Experience in Technology or Enterprise Software preferred
• Innovation/Design Thinking experience is a plus

Salesforce, the world's #1 AI CRM, empowers companies to connect with their customers in a whole new way. Founded on the disruptive ideas of a cloud-based technology model, a pay-as-you-go business model, and the 1-1-1 integrated philanthropy model, Salesforce has evolved into the Agentforce era-unifying AI, data, and CRM on a single platform to create "agentic enterprises". These founding principles have driven the company to unprecedented heights:

• World's Most Innovative Company: Named by Forbes multiple times, including a streak of being #1 for several consecutive years.
• 100 Best Companies to Work For: Named by Fortune for 17 consecutive years as of 2025, consistently ranking as a top global employer.
• Market Leadership: Salesforce remains the fastest-growing among the top five enterprise software companies, continuing to provide immense career opportunities for its global workforce.
  
  Amazing Workplace
  Together with our global Ohana-a community of employees, customers, partners, and Trailblazers-we are leveraging autonomous AI agents and trusted data to improve the state of the world and drive customer success into the future.
  
  Salesforce is an equal opportunity employer and greatly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.