Centrifugal Service Manager

Role type: Working manager (balances office and field time)

Reports to: Field Service Manager (Jason Marinin)

Key partnerships: Operational Compliance; Training & Technical Support; First Responder; Project Management; Regional Service Leaders

Leadership Purpose

The Centrifugal Operations Supervisor is the technical owner for trouble-free operation of all DIRECTAIR centrifugal sites. The Centrifugal Operations Supervisor defines and drives the centrifugal technical method, leads technical incident response, and builds fleet reliability through standards, baselines, and repeat-failure elimination-while DA Supervisors retain overall site ownership and deploy technicians to execute the centrifugal plan.

Core Accountabilities

• Own centrifugal technical method across all centrifugal sites: baselines, alarm/trip response expectations, troubleshooting approach, and return-to-service criteria.
• Serve as the primary technical escalation for centrifugal events; lead diagnosis strategy and technical recovery plan.
• Publish and maintain a centrifugal priority queue (planned work + reliability improvements) and drive completion through DA Supervisor technician commitments.
• Lead RCCA for significant centrifugal events and recurring issues; define corrective actions and ensure closure with DA Supervisors and technicians.
• Develop and maintain centrifugal work packages (checklists, procedures, decision trees) that technicians can execute consistently.
• Define technician qualification requirements for centrifugal work (task-based) and identify gaps needing training/mentoring.

Role Interface with DA Supervisors (single-owner rules)

• Overall site owner (customer interface, site plan, KPI outcomes): the assigned DA Supervisor.
• Centrifugal technical method owner (baselines, alarm/trip response expectations, troubleshooting method, return-to-service technical criteria): the Centrifugal Operations Supervisor.
• Technician assignment owner (who is assigned and when): the applicable DA Supervisor. Each centrifugal site has an assigned lead technician (per the labor/manpower tool). Centrifugal sites typically require a dedicated primary technician where that site is the #1 priority.
• During centrifugal events: The Centrifugal Operations Supervisor is the Technical Incident Lead; the DA Supervisor is the Site/Customer Lead.

Authority / Decision Rights

• Technical authority for centrifugal scope: final say on centrifugal baselines, alarm/trip expectations, troubleshooting method, and return-to-service technical criteria (subject to required approvals and alignment with approved standards).
• May declare a 'centrifugal jeopardy' condition requiring immediate technician action when centrifugal risk/KPI jeopardy exists; DA Supervisors must release resources or escalate to Field Service Manager immediately.
• Sets the priority order for centrifugal work (priority queue). DA Supervisors commit technician hours and assign named technicians to execute within agreed timeframes.
• May stop work if method deviation, unsafe conditions, or unqualified execution is observed; will coordinate restart plan with DA Supervisor and Field Service Manager as needed.

Labor Planning and Scheduling Model (centrifugal sites)

• Scheduling horizon: centrifugal technician schedules should be laid out by the DA Supervisor 2-3 weeks ahead in most cases, with daily adjustments as needed.
• Capacity expectation: each centrifugal site typically requires one primary technician where that site is the primary responsibility for that technician; the DA Supervisor should avoid scheduling this technician away except by exception.
• Centrifugal priority queue drives planned work blocks; DA Supervisors reserve technician time accordingly and confirm execution windows.
• Any schedule conflict that threatens centrifugal KPI/reliability is addressed immediately.

Required Operating Cadence with DA Supervisors

• Look-ahead planning: The Centrifugal Operations Supervisor publishes upcoming centrifugal priorities by site with required hours and target windows; DA Supervisors confirm resource commitments and execution windows.
• Daily exception handling: changes due to breakdowns, access issues, parts, or customer constraints are communicated and resolved immediately.
• Monthly KPI review inclusion: The Centrifugal Operations Supervisor provides a short centrifugal reliability summary (repeat events, open RCCAs, top risks, and top 1-3 focus items) as part of the monthly supervisor KPI review cadence.

How The Centrifugal Operations Supervisor Works with DA Supervisors

• Work execution: DA Supervisors assign technicians; The Centrifugal Operations Supervisor provides technical direction, acceptance criteria, and verifies method adherence for centrifugal tasks.
• Event response: The Centrifugal Operations Supervisor leads the technical troubleshooting path; DA Supervisor leads site/customer coordination and ensures staffing/logistics are in place.
• Project or Corrective/Repair Action Closure: The Centrifugal Operations Supervisor defines open items and corrective actions for centrifugal sites; DA Supervisor ensures actions are executed and documented; The Centrifugal Operations Supervisor verifies effectiveness and closes the RCCA/Project record.

Escalation Protocol

• If centrifugal priority work cannot be staffed as planned, The Centrifugal Operations Supervisor escalates to DA Supervisor first; if not resolved same day (or immediately during an active event), escalate to Field Service Manager.
• If a DA Supervisor believes centrifugal priorities are creating unacceptable risk to non-centrifugal obligations, escalate to Field Service Manager for arbitration (not to technicians).
• During active centrifugal events, any staffing dispute escalates immediately to Field Service Manager.
• Any disagreement on return-to-service technical criteria is resolved by The Centrifugal Operations Supervisor; if safety or customer risk is contested, Field Service Manager makes the final operational decision.

Partnership with Operational Compliance Manager

• The Centrifugal Operations Supervisor works in close partnership with Operational Compliance. Operational Compliance defines and governs the compliance system, KPI integrity, and auditability requirements; this role ensures centrifugal standards are practical, technically correct, and can be executed consistently in the field. This partnership is essential to define, implement, reinforce, and sustain centrifugal site methods that achieve the highest reliability at the lowest cost.
• As part of this partnership, the Centrifugal Operations Supervisor will develop centrifugal-specific standards, checklists, and guidance in coordination with Operational Compliance, and support validation of compliance controls and KPI expectations at centrifugal sites.

Partnership with Training & Technical Support Manager

• The Centrifugal Operations Supervisor works closely with Training & Technical Support to convert centrifugal standards and real-world failure modes into practical, field-ready training. Training priorities are driven by site performance trends, repeat events, and commissioning-to-operations lessons learned.
• As part of this partnership, the Centrifugal Operations Supervisor will contribute to training outlines, troubleshooting guides, and class content, and may assist with instruction or mentoring to accelerate technician readiness at centrifugal sites.

Leadership Expectations

• Act as the centrifugal technical decision-maker supporting Field Service execution priorities.
• Maintain strong hands-on knowledge of centrifugal compressors, controls, and DIRECTAIR auxiliary systems deployed at centrifugal sites.
• Model disciplined troubleshooting, clear documentation, and fast, safe recovery execution.
• Hold field teams accountable to centrifugal standards and provide direct coaching to supervisors and technicians supporting these sites.
• Escalate systemic risks, recurring failures, and design/standardization opportunities with data-driven recommendations.
• Support respectful, timely, and effective communication across Field Service, Operational Compliance, Training, First Responder, and vendor partners.
• Represent centrifugal operational risk and performance in leadership discussions as required.

Success Measures

• Reduced unplanned downtime and repeat events at centrifugal sites.
• Improved recovery time and first-time fix rate for centrifugal events.
• High adherence to centrifugal technical method with reduced variation between sites.
• Centrifugal priority queue completion rate meets targets and is predictable week-to-week.

Qualifications

• Demonstrated industrial service/operations experience, capable of hands-on troubleshooting and field leadership.
• Strong controls aptitude and ability to learn and apply DIRECTAIR software and auxiliary systems.
• Disciplined troubleshooting and documentation habits; capable of leading RCCA.
• Strong communication skills and customer professionalism.

Travel / Availability

• Regular travel to assigned sites; increased travel for commissioning, stabilization periods, and significant events.
• Participation in escalation/on-call support as determined by Field Service leadership.