Service Delivery Manager
 AIT Worldwide Logistics, INC. | |||||
parental leave, sick time, tuition reimbursement, 401(k)
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 United States, Illinois, Itasca | |||||
| 2 Pierce Place (Show on map) | |||||
 Mar 11, 2026 | |||||
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Service Delivery Manager
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Service Delivery Manager (SDM) on a day-to-day basis will lead and optimize endtoend import service operations for highvalue, timecritical technology shipments entering the United States and Mexico ensuring on time delivery. As a central member of our Technology Vertical and Cloud Operations team, this role ensures flawless execution, strict compliance, and a premium customer experience for enterprise cloud infrastructure clients.The SDM serves as the operational owner for performance, customer satisfaction, and continuous improvement across complex logistics flows. This includes close coordination with global customer solutions, air operations, trucking networks, security teams, and field operations/logistics partners to deliver bestinclass outcomes for enterprise technology customers. Responsibilities
Compliance, Risk & Security
* Manage security compliance in alignment with product type, value, mode. * Lead lane risk assessments, incident management, CAPA root-cause analysis, and preventive controls (e.g., GPS/IoT tracking, seal integrity, tamper-evident measures). * Proactively identify service risks and develop plans to mitigate Qualifications Education * Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field (required) Experience * 7+ years experience in service delivery, logistics operations, supply chain, or related fields (required) * Work experience with coordinating across global customer solutions, air operations, trucking networks, security teams, and field logistics partners (required) * Work experience in import operations, international logistics, or cross border transportation United States and Mexico (preferred) Knowledge, Skills, and Abilities * Cargowise High * Familiarity with customs processes, security protocols, and chain of custody requirements High * Ability to manage complex, time critical operations with multiple stakeholders. Medium * Must have strong communication, problem solving, and customer facing skills. Medium * Govern SOPs, SLAs, and KPIs across booking, handling, airport operations, and final mile. High * MS Word, MS Excel, MS PowerPoint Medium What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218. | |||||