Director - Housing Operations

Director - Housing Operations

The Director - Housing Operations position is responsible for partnering with Ecumen's leadership team to plan, develop, and direct operational initiatives and actions that support Ecumen's mission, vision, and strategic plan. This position is responsible for the overall performance of all communities within assigned portfolio.

About Us:

Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota's 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do.

Essential Job Responsibilities:

1. Oversees internal metrics and goals for annual operating and capital budgets, strategic business plans, and marketing plans in compliance with Ecumen's goals and expectations. Monitors communities' performance against these objectives and leads teams in improvement against various benchmarks.

2. Evaluates operational customer service culture across assigned communities and assists communities and Operations leaders in creating strategies and initiatives to improve customer satisfaction.

3. Hires, develops, mentors, coaches, and retains key leaders by creating an environment that reflects Ecumen's vision and values while striving for excellence. Promotes a culture where team members are engaged, empowered, and accountable to our shared outcomes and goals, and positions Ecumen to be an employer of choice.

4. Guides improvement of team member engagement across assigned communities. Analyzes team member engagement and assists communities and Operations leaders to create and implement strategies to improve team member engagement and retention.

5. Collaborates with clinical and people teams to monitor and analyze clinical and operational outcomes at communities. Partners with leadership to create strategies and implement initiatives that improve Ecumen's delivery of care.

6. Implements and stabilizes operational initiatives including partnering with cross-functional teams in project planning to ensure efficient and quality operational guidelines are established.

7. Assesses business climate for healthcare trends and regulations. Educates, advocates, and informs leaders as needed.

8. Partners with the Mission Advancement teams to train communities to identify potential donors and assists in fostering those relationships.

Driving Requirements: Local Travel Required, Ability to travel up to 60% of the time

Director - Housing Operations Minimum Required Qualifications:

* Bachelor's Degree in Health, Housing, Business or related field

* Eight years of related experience managing multi-site and/or multi-state operations

* Licensed Assistant Living Director (LALD)

* Ability to communicate effectively

* Proficient with Microsoft Office Suite

* Working knowledge of Federal and State Regulations related across healthcare delivery models within senior services

* Working knowledge of quality indicators and measures across healthcare delivery models within senior services

* Budget management experience

* Strong leadership and interpersonal skills.

Preferred Qualifications:

* Master's Degree

* Nursing Home Administrator's License in Minnesota or Health Services Executive