Sr. Analyst, IT Operations

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

The Operations Analyst will support the IT Infrastructure and Workplace Experience teams by focusing on vulnerability management for servers and PCs, monitoring server health using tools such as SolarWinds, ensuring infrastructure asset accuracy in ServiceNow, and assisting with Application Portfolio Management (APM) processes. This role also involves maintaining IT policies, SOPs, guides, and tracking KPIs to ensure compliance and operational excellence. This role also involves data analysis, reporting, and collaboration with cross-functional teams to support strategic decision-making

Key Responsibilities

• Vulnerability Management (Servers & PCs) - coordinate with infrastructure, application, cyber security, and vendor teams to resolve issues

• Collaborate with OT, cybersecurity, networking, and infrastructure teams to ensure secure and reliable operations

• Participate in change, incident, and problem management processes with heightened focus on operational risk

• Support disaster recovery, business continuity, and storm restoration activities

• Support asset inventory accuracy (CMDB hygiene) and tag assets to business services/applications/owners.

• Assist in Managing IT and business systems projects

• Assist in developing and maintaining IT policies, SOPs, and reference guides to ensure consistent, secure, and compliant technology practices.

• Collect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.

• Develop and maintain dashboards, reports, and key performance indicators (KPIs) to monitor business performance.

• Collaborate with cross-functional teams to streamline processes and improve workflow efficiency.

• Work closely with management to implement process improvements and track their outcomes.

• Ensure data accuracy and integrity in operational reporting systems.

Required Qualifications

• Bachelor's degree in Information Systems, Information Technology, Computer Science, Data Analytics, Business Analytics, or a related field.

• 1-3 years of experience in IT operations, systems analysis, service management, or operational analytics(internships or co-op experience acceptable).

• Experience working in a Microsoft-based enterprise environment, including:

• Microsoft 365 and Azure (identity, devices, or security concepts)

• Endpoint or security management tools such as Intune and Microsoft Defender

• Strong analytical and problem-solving skills with the ability to translate technical data into actionable insights.

• Experience creating reports, dashboards, or KPIs using Power BI, Excel, or similar analytics tools.

• Familiarity with IT Service Management (ITSM)platforms such as ServiceNow(incident, problem, change, or request data).

• Understanding of IT operational metrics (e.g., incident trends, SLA performance, asset utilization, endpoint health).

• Excellent written and verbal communication skills, with the ability to collaborate across technical and non-technical teams.

• Strong attention to detail, organization, and documentation skills.

• Team-oriented and adaptable in cross-functional and fast-paced environments

Preferred Qualifications

• Hands-on experience with:

  • Power BI data modeling, DAX, or Power Query

  • ServiceNow reporting, dashboards, or workflow analysis

• Exposure to:

  • Azure Monitor, Log Analytics, or Microsoft Defender reporting

  • Endpoint compliance, device lifecycle management, or security posture reporting

• Basic scripting or automation experience (PowerShell, Power Automate, or similar).

• Understanding of ITIL concepts (Incident, Problem, Change, Asset Management).

• Experience supporting or analyzing data for infrastructure, security, or endpoint operationsteams.

• Microsoft or ITSM-related certifications (e.g., Microsoft Fundamentals, ITIL Foundation).

Work Environment

• Typical office environment (onsite or hybrid options available).

• Occasional travel may be required, depending on project needs.