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Senior ServiceNow Developer - Hybrid - 138772

UC San Diego
United States, California, San Diego
Mar 10, 2026

Towne Centre Drive

San Diego, CA 92093, United States
#138772 Senior ServiceNow Developer - Hybrid Filing Deadline: Tue 3/24/2026
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UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Towne Centre Drive (San Diego, CA) and remote.

DESCRIPTION

Under direction of the SN Manager, responsible for managing and maintaining the UC San Diego Health ServiceNow application for Information Services. Works with other UC San Diego Health departments to assess current state processes and tools to define ServiceNow requirements, and develop, configure and maintain the ServiceNow platform in order to support these requests. Responsible for the delivery of end-to-end solutions within ServiceNow, including architecting technical implementations of IT and business processes, and coordinating those efforts with IT Management and UCI SN administrators. Serve as the lead in loading, manipulating and maintaining data between ServiceNow and other systems.

Primary Responsibilities:

Serves as the primary point of escalation for the Health ServiceNow team. Ensures system stability, integrity and compliance. Mentors Junior Developer(s) to ensure quality of work and serves as a technical team lead. Develops ServiceNow software solutions and Service Portal pages using JavaScript, AngularJS, Bootstrap, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS. Analyze, understand, and provide requested enhancements to existing ServiceNow applications. Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc. Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis. Facilitate and support the rollout of new applications and enhancements in ServiceNow. Advise functional and administrative teams on design, development and overall ServiceNow best practices. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.

MINIMUM QUALIFICATIONS
  • Nine (9) years or more of related experience, education/training combination of ServiceNow and applications development; OR a Bachelor's Degree in related area plus five (5) years of related experience/training combination of ServiceNow and applications development.

  • Advanced knowledge of secure software development.

  • Highly advanced skills associated with software specification, design, modification, implementation and deployment of large-scale scope.

  • Excellent project leadership and management skills.

  • Demonstrated ability to understand functional needs and how systems can support those needs.

  • Demonstrated ability to develop conversion and system implementation plans.

  • Advanced experience with identification and use of code libraries and open-source forums.

  • Advanced experience with planning for deployment and creation of feedback mechanisms.

  • Demonstrated software repository skills.

  • Experience developing and executing complex test plans.

  • Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

  • Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.

  • Demonstrated complex problem- solving skills.

PREFERRED QUALIFICATIONS
  • Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

  • ServiceNow Administrator Certificate.

  • Experience with REST API development.

  • Knowledge of Lean Six Sigma and project management methodologies.

  • Excellent project leadership and management skills.

  • Experience in a healthcare environment.

  • Familiarity with Notifications, Data Policies, UI Actions, Business Rules, Client Scripts and Script Includes.

  • Experience dealing with custom portal widgets.

  • Understanding of agent workspace and/or configurable workspace.

SPECIAL CONDITIONS
  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $97,200 - $182,000 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $46.55 - $87.16

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace


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