Manager, Clinic Support (Clinics & Surgery Center)

The Manager, Clinic Support oversees clinic appointment coordinators and check in coordinators to ensures the smooth operation of the check in, check-out, and scheduling functions, as well as related clinic activities. Additionally, this role provides guidance to the support team, including Knowledgebase Specialists, Quality Specialists, and Trainers, fostering a collaborative and high-performing environment.

What You Will Do:

1. Manages Staff.

• Helps develop team structure and work assignments to optimize staffing resources.

• Hires, orients, and trains Supervisor staff.

• Assures development and implementation of key productivity and quality standards for department processes.

• Evaluates staff performance and provides feedback, coaching, and corrective action when necessary.

• Ensures appropriate staff education and training programs are in place.

• Identifies opportunities and works with staff to implement plans to improve staff engagement.

• Performs succession planning to provide development opportunities for key staff identified for future roles within the organization.

• Understands and follows human resource policies and procedures.

• Ensures compliance with collective bargaining agreements and labor regulations, addressing issues in accordance with contractual obligations.

• Fosters staff engagement, identifying opportunities for improvement and collaborating with team members to implement action plans

2. Develops Strong Working Relationships.

• Leads cross-functional collaboration through working with peers and other departments to gain deep insights into workflows, interdependencies, and opportunities for process improvement, driving enhanced scheduling performance.

• Oversees project development and execution, ensuring seamless implementation and continuous monitoring to achieve desired outcomes and long-term success.

• Partners with key business unit leaders, fostering collaboration and consistently meet service level standards and deliver high-quality support across the organization.

3. Operational Strategy and Alignment for Departmental Success

• Conducts comprehensive environmental scans to assess internal strengths, weaknesses, and external opportunities and threats, providing critical insights for operational improvement.

• Identifies, formulates, and executes effective strategies and tactics to meet departmental objectives and enhance overall performance.

• Ensures alignment of business unit goals with overarching organizational strategies, promoting cohesion and facilitating strategic initiatives across the organization.

4. Responsible for developing and mentoring department leaders and staff.

• Leads the development and mentorship of department leaders and staff, fostering a culture of continuous learning and professional growth.

• Establishes clear performance standards and identifies measurable goals and outcomes, ensuring alignment with departmental and organizational objectives.

• Drives the employee selection process to attract top talent, ensuring effective onboarding that integrates new hires into the organization, business unit, and specific roles.

• Implements a robust succession planning framework to identify and cultivate key staff members for future leadership positions, ensuring a pipeline of talent for the organization.

5. Quality Improvement and Performance Management

• Conducts quality improvement and assurance initiatives to enhance patient, provider, and staff satisfaction, utilizing surveys, feedback, and concerns to drive actionable insights.

• Tracks and analyzes data related to patient access and in-clinic wait times, identifying trends and opportunities for process enhancement.

• Implements targeted audit initiatives to ensure compliance and promote best practices across operational functions.

• Collaborates with the team to develop and support performance improvement strategies, fostering a culture of continuous enhancement.

• Addresses patient concerns and complaints promptly and effectively, ensuring a positive experience and reinforcing the organization's commitment to patient-centered care.

• Monitors staff productivity and performance metrics, providing insights to inform development and improve team outcomes.

• Establishes and maintains reporting systems to ensure the efficiency and accuracy of team functions, facilitating data-driven decision-making.

What you will need:

• 4 years of combined experience in healthcare or related fields

• 3 years of managerial experience

• Experience in leading the implementation of new processes, enterprise-wide initiatives, and technologies

Locations: 909 Fulton St SE, Minneapolis, MN 55455

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!