Security Officer Dispatch Center

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Center in Lexington, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer in a healthcare location, you will support day-to-day security-related operations by monitoring activity, receiving calls, dispatching officers to incidents, and documenting events with clear communication. You will help coordinate responses to alarms and access control issues, assist with badge and visitor workflows, and provide customer-focused service to staff and guests. At Allied Universal, you will succeed through teamwork, integrity, and an agile, reliable, innovative approach.

Position Type: Full Time

Pay Rate: $26.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to the client by carrying out security-related procedures, site-specific policies and when appropriate, emergency response activities within a healthcare location.
• Receive calls for service and dispatch security-related personnel via phone, radio and/or computer systems; coordinate responses and relay accurate information to appropriate contacts.
• Monitor alarms, access control, cameras and/or other systems; document events and escalate unusual activity per site-specific protocols to help to deter incidents.
• Respond to incidents and critical situations in a calm, problem-solving manner; support medical staff and/or visitors with directions, information and next-step guidance.
• Complete activity logs, incident reports and shift documentation; conduct regular and random patrols around the business and perimeter as required by post orders.

Minimum Requirements:

• Alarm panel experience is preferred.
• Access control and/or badge experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.