Customer Data & IT Professional

Position Summary

The Industry Lab IT (l1.5 Support) is a citical technical contibutor responsible for implemeting and supporting bioMerieux middleware and instruement software support across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting.

• Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
• Provide technical guidance as a Subject Matter Expert to ensure overall success of service delivery.
• Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work.
• Provide technical assistance to System Engineers, Applications Specialist, and IT & Data Solutions team via correspondence, phone, remote desktop tools, Vilink, Securelink appropriate to diagnose difficult connectivity issues maintain optimal performance.
• Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects.
• Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions.
• Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
• Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering.
• Obtains and maintains CRM certification to support service investigations and documentation.
• Supports revenue growth by promoting value-added projects, products, and services.
• Manages all projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes.
• Create and maintain documentation needed to support priduct line and product launches, including but not limited to training materilas, procedures and FAQ's.
• Provides training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed.
• As needed, will provide support for other bioMerieux products once completed equipment-specific training.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

1. Bachelor degree in computer science, Information Technology Medial Technology, or other related discipline preferred.
2. Education Substitution: In lieu of a Bachelor's degree, 4 years of additional relevant experience, defined below, will be accepted. - Networking, LIMS and BCI

1. 5+ years of professional related experience to include:
   1. Experience in IT as it related to industrial microbiology or related field.
   2. LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems.
   3. Experienced in root cause analysis, identifiying, and recommending appropriate solutions to resolve point of failure expeditiously while providing high-level of customer satisfaction.
   4. End-User support required; systems marketed by bioMerieux a plus.

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
• Driving continuous improvement by evaluating processes and implementing necessary changes
• Effective verbal communication skills
• Advanced: demonstrates deep knowledge; manages complex tasks and integrates multiple tools independently

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).