Admissions and Enrolled Students Specialist

M-F, 8AM-5PM with flexibility

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Through research, teaching and public service, graduate education creates knowledge that leads to innovative solutions to address critical societal needs. The University of North Carolina at Chapel Hill offers more than 80 programs that grant more than 160 graduate degrees and graduate students make up nearly 30% of enrolled students at UNC-Chapel Hill.

The Graduate School of the University of North Carolina at Chapel Hill provides leadership to envision, shape and support the highest quality education for a diverse community of graduate students whose contributions will have global impact. Drawing on best practices gleaned from graduate educators throughout the country, The Graduate School models the inclusive and equitable policies and practices that the University of North Carolina at Chapel Hill strives to instill in every unit, department, and program at this great University.

The Graduate School supports graduate students in almost every program across the Carolina campus and serves students from admission through graduation. We provide financial support (e.g. interdisciplinary fellowships, tuition support, travel awards, and research supplements), career and professional development (e.g. in pedagogy, leadership, communication, grant writing), diversity and student success programming, academic program support, and advocacy to students, faculty, staff, and graduate programs. The Graduate School also provides individual students with services tailored to meet their needs.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This position provides comprehensive student services support for graduate certificate and non-degree graduate students throughout the full student lifecycle, from application and admission through certificate completion. Responsibilities include reviewing and processing admissions applications and supporting materials, tracking student progression and program milestones, evaluating candidates for certificate completion, and ensuring compliance with Graduate School policies, University timelines, FERPA regulations, and confidentiality requirements.

Serving as the primary point of contact for prospective and enrolled graduate certificate and non-degree graduate students, this position manages well over 1,200 applications per admissions cycle and supports hundreds of enrolled students. The role requires a strong working knowledge of Graduate School and University policies, excellent written and verbal communication skills, and the ability to independently analyze and resolve a wide range of student services issues.

This position collaborates closely with central campus partners, including the Office of the University Registrar, Information Technology Services, and the Cashier's Office, and contributes subject-matter expertise to campuswide initiatives such as the multiyear degree audit and program milestones project.

The position also serves as The Graduate School's liaison for North Carolina residency for tuition purposes for graduate certificate and non-degree graduate students. Responsibilities include managing residency-related inquiries, resolving straightforward cases, providing feedback on policies and processes, assisting with the development of Graduate School procedures, and supporting best-practice strategies for academic programs and campus partners.

This position is part of the Admissions and Enrolled Student Services team and reports to the Associate Dean for Admissions and Enrolled Student Services.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

- Experience working in an academic environment (working with faculty, staff and students)
-Applicants who have a working knowledge of Microsoft Office, ConnectCarolina, ImageNow, and the Slate Admissions systems are highly desired.
-Demonstrated record of strong organizational and customer service skills.
-Excellent communication skills (both oral and written).
-Demonstrated ability to manage multiple and changing priorities and to meet deadlines.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.