Manager, Investigator Management Solutions

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

• Manages a team of Investigator Management Specialists. Line management responsibilities including professional development, performance appraisals, and employee counseling for staff. Assigns project work and reviews workload for all direct reports. Manages staff by establishing goals that will increase knowledge and skill level, and by delegating tasks commensurate with skill level.

• Provides leadership and direction for team in support of the overall goals and objectives of the Investigator Payment department and Company. Implements overall department strategies as defined by Director, IMS and other leadership.

• Ensures that the team is tracking investigator payments, releasing payments when authorized, and working with global A/R to bill sponsors for deposits on a timely basis.

• Provides guidance to team members on how to review and understand sponsor contracts and site contracts.

• Ensure sponsor reporting is provided in a timely and accurate manner.

• Ensures project trackers are updated weekly to reflect correct balances of customer investigator payment cash deposits on hand and that they are available and provided to Company or sponsor team members as needed.

• Reviews Accounting master tracker balances to confirm agreement with investigator payment records. Assists with tracking unbilled balances.

• Assists with customer audits of investigator payment deposits and payments and ensures prompt and accurate completion of investigator payment staff assigned audit activities. Supports project close out process to ensure investigator payment balances are accurate and provided timely.

• Assists with management of the systems used for investigator payment tracking; acts as administrator for Impact and other systems. Identifies when additional training is needed for project teams and investigator payment staff on systems used within the company. Assists with the development, implementation, and maintenance of systems, and may supervise certain activities during systems implementation. Identifies necessary modifications to existing systems based on input from project team leaders and investigator payment staff and drives to resolution. Provides input for long term IT plans.

• Leads Investigator Payment Administration projects that impact customer deliverables or provide efficiencies to the team.

• Assists with developing appropriate metrics on investigator payment productivity. Reviews metrics and process reporting regularly to determine if there are issues that require attention, and alerts senior management to potential issues while ensuring necessary corrective action is taken.

• Anticipates risks to project and departmental deliverables and creates and implements remedial action plans as needed, focusing on budget, deposit availability, payment schedules, and risk analysis of active projects within Investigator Payment Administration.

• Identifies best practices, investigates root causes of fundamental issues and problems for projects, and recommends solutions. Recognizes and develops opportunities for continuous process improvement within Investigator Payment Administration which lead to greater efficiencies or competitive advantages over other companies.

• Facilitates positive relationships with other departments and participates in cross-functional teams

Qualifications

• BA/BS degree in Accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable within a CRO or service industry.

• Demonstrated leadership and interpersonal skills with direct supervisor/management experience.

• Demonstrated experience with legal and contracting parameters preferred.

• Experience in a contract research organization or the pharmaceutical industry preferred.

• Strong computer skills in Microsoft Office Suite, including intermediate excel skills.

• Effective presentation, negotiation, documentation, as well as strong team-orientation and interpersonal skills. Excellent organizational and written/verbal communication skills.

• Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Accounting, Life Sciences, or a related field.

• 5+ years of experience in investigator payments or clinical trial financial operations within a CRO or sponsor environment.

• Prior people management experience, including performance management, coaching, and workload oversight.

• Strong working knowledge of CTAs, site contracts, payment milestones, and sponsor deposit processes.

• Hands-on experience with IMPACT and other investigator payment or clinical finance systems; prior system administration experience preferred.

• Advanced Excel and financial tracking/reconciliation skills.

• Experience supporting audits, sponsor reporting, project close-out, and financial risk management.

• Demonstrated ability to lead process improvement initiatives and develop productivity metrics.

• Strong cross-functional leadership, communication, and stakeholder management skills.

Salary

• 79,800 - 139,600

Location

• Open to US-Remote candidates.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.