Learning Platform Administrator & Migration Analyst for Medical & Scientific Community (MSC) - Contract

Description

• Administer and maintain the LMS to support MSC learning needs.
• Manage users, roles, permissions, and user groups, including onboarding, offboarding, and access updates.
• Create, configure, and maintain learning content, including courses, lessons, curricula, learning paths, and events.
• Assign learning to individuals and populations; manage automated and ad-hoc learning assignments.
• Support instructor-led training (ILT), virtual events, enrollments, attendance tracking, and completions.
• Perform routine system maintenance and clean-up to ensure data accuracy, relevance, and audit readiness.

• Upload, organize, version, archive, and retire learning assets in alignment with Medical Affairs and compliance requirements.
• Maintain curricula and learning paths aligned to therapeutic areas, roles, and capability frameworks.
• Ensure content structure, metadata, and audience targeting are accurate and scalable.

• Generate standard and ad-hoc reports on learner participation, completion status, and overdue training.
• Ensure accuracy and integrity of learning records to support compliance, inspection readiness, and audits.
• Maintain documentation, job aids, and ways of working specific to MSC teams.

• Support the learning platform RFP process by assisting with requirements gathering, documentation, and evaluations.
• Partner with MSC L&D Leads, Transformation Team, MSC Digital Lead, IT, Project Management to shape future-state solutions.
• Provide operational input on learning tech capabilities, migration considerations, and administrator workflows.

• Collaborate with MSC L&D Leads to execute a comprehensive migration strategy for learning assets, lessons, and learning paths.
• Conduct assessments of existing content to determine relevance, usage, format, and compatibility with the future platform(s).
• Identify and document content priorities, dependencies, and critical MSC use cases.

• Execute the transfer of learning assets (e-learning modules, videos, documents, and other materials) from the current digital learning platform to the enterprise learning ecosystem.
• Ensure structural integrity, accurate configuration, and adherence to established quality standards throughout migration.

• Perform quality control checks to validate accurate representation of original content post-migration.
• Validate learning paths, assignments, reporting, and user access.
• Identify MSC-critical use cases and support user acceptance testing (UAT) prior to go-live.
• Troubleshoot issues and escalate risks or blockers as appropriate.

• Upskill on the new learning platform(s) as they are selected and implemented.
• Provide guidance and best practices to MSC L&D Leads and stakeholders on using the new platform(s).
• Assist in creating training materials, job aids, and learning sessions for end users and future administrators.
• Shape training and onboarding plans for future Learning platform administrators within MSC.

• Maintain detailed documentation of migration activities, inventories of migrated content, and rationale for content exclusions.
• Provide regular updates on migration progress, risks, timelines, and outcomes.
• Prepare reports on migration metrics and effectiveness for stakeholders as required.

• Bachelor's degree in Education Technology, Instructional Design, Project Management, Information Systems, or a related field.

• Minimum 5 years of experience in LMS/LCMS/LXP administration, content management, and/or learning platform migration.
• Proven experience delivering large-scale projects on time and within scope in a regulated environment.
• Demonstrated experience with LMS/LCMS/LXP platforms and content migration efforts.

• Exceptional organizational and project management skills with strong attention to detail.
• Strong sense of urgency and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills; able to engage effectively with stakeholders at all levels.
• Ability to quickly establish credibility, trust, and collaborative relationships.
• Advanced Excel skills, including pivot tables and data analysis.
• Proficiency in database management and structuring data for migration activities.

• Experience supporting learning platform transformations and migrations.
• Familiarity with content migration methodologies, tools, and best practices.
• Ability to troubleshoot and resolve learning tech-related technical issues in collaboration with IT and vendors.

• Stable, accurate, and audit-ready learning tech operations
• Timely and accurate learning assignments and reporting
• Successful support of RFP and platform selection activities
• High-quality, validated content migration with minimal learner disruption
• Positive feedback from MSC L&D Leads and stakeholders

The anticipated hourly rate for this position is $65.00 but may vary based on various factors such as the candidate's qualifications, skills, competencies and proficiency for the role.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
As a Syneos Health freelance, temporary, or contract employee, you may be eligible to participate in the Company 401k match and benefits such as paid time off or benefits through provisions in the Affordable Care Act or State-specific requirements depending on the terms of your employment. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements for temporary/freelance/contract employees.

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