Assistant Director of Parking Operations

About the Assistant Director of Parking Operations position:

The Assistant Director of Parking Operations is a part of the Transportation Services Department within the Division of Facilities Planning and Management. This position is responsible for overseeing the daily functions of the Field Services and Booths/Dispatch units, ensuring smooth, efficient, and customer-focused operations. This leadership role emphasizes employee engagement, coaching, and performance development to foster a positive and productive work environment.

Key responsibilities include

• Managing the operational aspects of the department's EV charging program and supporting various strategic initiatives
• Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff
• Ensuring consistent staffing and service at hospital garage cashier booths
• Serves as a primary liaison with key campus and community partners (including the UW Police Department, City of Madison Parking, and UW Health) to support coordinated and effective parking operations across the university.
• Oversees recruitment, performance management, and training for assigned units, ensuring staff are supported and welldeveloped.
• Leads efforts to streamline workflows and reduce staffing gaps to maintain consistent service levels
• Directly supervises two managers and provides support to frontline and supervisory staff across all shifts, including days, nights, and weekends.

This position serves as a peer to the Assistant Director of Administrative Services and the Assistant Director of Parking Technology within Transportation Services.

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled onsite Monday through Friday (9:00am - 6:00pm). Occasional nights, weekends and holidays may be required for this position.

UW Transportation Services is also recruiting for the Assistant Director of Administrative Services role. Candidates are encouraged to review both opportunities and apply for the position(s) that best aligns with their experience, interests, and skill set.

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies

• Leads the implementation and execution of strategic initiatives, while overseeing the operational management of these initiatives, as well as other designated departmental contracts and service agreements.

• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers

• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities

• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements

• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction

• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders

Division of Facilities Planning & Management (FP&M), Transportation Services

About the Division of Facilities Planning & Management (FP&M):

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

$110,000 annual minimum

The minimum rate for this position is $110,000 but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see link for more information for Academic Staff via Benefits Summary

• At least three years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture.

• At least three years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity.

• At least three years experience managing parking enforcement operations, parking garage operations and parking garage cleaning and maintenance programs; or, in a position comparable in scope and complexity

• Driver's License - Valid and Meets UW Risk Management Standards

• Parking, Transportation & Mobility Professionals (PTMP) or other professional accreditation

• Experience managing parking/transportation programs in a higher education or medical campus environment

• Project management experience

• Experience collaborating with diverse stakeholders and balancing competing priorities in a complex organizational environment.

• Experience managing parking/transportation programs in a higher education or medical campus environment.

• Bachelor's degree; in business, public administration or related field; preferred

To begin the application process, click the "Apply" button.

Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.

We are eager to learn more about how your experience may align with this position.

The following is required for your application to be considered complete:

• A cover letter describing how your experience relates to the listed required and preferred job qualifications.

• Resume detailing your educational and professional background.

The search committee will review all application materials after the posted deadline.

We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Contact Information:

Passion Malotky, 6089-890-1852, passion.malotky@wisc.edu

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.