Operations Training Manager

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Ensures Omni culture and operational standards are maintained through training and development, within all operating departments (rooms, food & beverage & engineering)

Drives Omni values and philosophies through all associate training, events and activities. Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.
• Ensures Rooms, Engineering & Food and Beverage Division associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
• Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.
• Conducts leadership development programs
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
• Working with the Hotel Manager and Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills
• Measures the effectiveness of training to ensure goals are met and a return on investment.
• Serves as the Moments of Service champion for the property, ensuring audits are at a high quality level and that we are meeting our monthly goal in completion.
• Actively promotes and informs associates about all training opportunities and associate activities.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Maintains training records and ensures full participation and compliance
• Manages the departmental trainer program, training/certifying each departments trainers and ensure adherence to expectations
• Actively participates in strategic planning and flawless execution of departmental initiatives
• Is an internal "PR Agent" for the Rooms Division & Food and Beverage Division, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments
• Coordinates and facilitates associate activities and events
• Responsible for administrative duties relative to the above accountabilities.

Tools & Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine, television and video/DVD player, flip charts and LCD projector.

Working Environment:

• Exterior of hotel with exposure to weather conditions.
• Interior of hotel, in normal office conditions.

Physical Job Requirements (for essential functions only)

• Mobility:
• 30% of day spent around the hotel maintaining employee relations, attending/facilitating meetings, accessing copier, fax, maneuvering around the operational offices that maintains heavy traffic.
• Continuous Standing:
• varies, dependent upon type of activity

• Education:

• Minimum two-year degree from an accredited university in a related major or equivalent experience.
• Training Certification a strong plus

• Experience

• 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
• Strong platform skills, as well as excellent written and oral communication skills
• Excellent computer skills including Xcel, Power Point, Word and other programs.
• Broad understanding of the Food and Beverage Division operations, systems and procedures

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.