Security Guard

$17.00/hour - $19/hour

Position Summary:

Children's Aid (CA), established in 1853, is one of New York City's leading child and family service organizations. The Bronx Family Center operates several programs including Child Welfare Family Services, Early Childhood programming, a Health Clinic, Teen Center and more. The Bronx Campus is comprised of four buildings: 910 E 172^nd Street, 1515 Southern Blvd, 1522 Southern Blvd., and 1554 Minford Place. Children's Aid is looking for a Security Guard to join the Bronx Campus Security Team. The Security Guard will be responsible for the safety and well-being of staff and clients at all our Children's Aid Bronx Campus locations. This includes monitoring cameras, door access, foot patrols and assisting with all emergency operations at the direction of the Bronx Campus Security Manager.

Essential Duties:

• Continuously manage and monitor the entrances and exits of facility. Greet clients, visitors, and staff in a proactive and positive manner.
• Promotes overall safety and security awareness throughout the site including the lobby and reception areas during working hours, issuing visitor passes and checking out visitors.
• Professional and courteous while providing exceptional service and appropriate assistance in an expediate manner to all clients, visitors, and staff.
• Maintains a positive demeanor with the ability to make quick decisions and manage any conflicts.
• Provide support to staff when dealing with disruptive or inappropriate behavior when instructed or as needed, diplomatically and professionally.
• Observe activities and report irregularities to the Bronx Campus Security Manager.
• Conducts regular foot patrols of both the interior and exterior direct perimeter areas of the site, checking for trespassers, vandalism, and suspicious activity. Check for signs of intrusion ensuring the security of doors, windows, and gates.
• Responds to all emergencies and crisis situations within the "Bronx Campus" through direction of the Bronx Campus Security Manager and/or Lead Security Guard.
• Learn and follow all existing safety/security protocols, ensuring the safety of staff and clients in the building.
• Escorts staff to safety as needed. Assists with arranging car service as needed.
• Serves and takes an active role on the emergency response team. Assists with fire and other emergency drills.
• Recognizes and reports signs of misconduct such as alcohol or drug use, and potential criminal activity, or concerns involving clients and/or families.
• Regularly reports to the assigned post on time.
• Adheres to and is in alignment with, the uniform dress code for all Bronx Campus security.
• Receptive to coaching and participates in trainings and development as needed.
• Submits a Children's Aid Reportable Event for irregularities, such as equipment or property damage, theft, presence of unauthorized persons, unusual occurrences, violent critical incidents, or any other security/safety incidents.
• Participate in offered trainings and workshops such as Active Shooter, De-escalation, CPR/AED, and all other trainings offered. Attend and take part in Children's Aid "All-Staff" conferences.
• Maintain certification requirements (NYS DOS security licensing) and provide proof of attendance/certification in all professional training/activities.

• Adhere to all state and city licensing requirements.
• Maintain a healthy and safe environment.
• Comply with all privacy laws including HIPAA, etc.
• Other responsibilities as needed.

Minimum Qualifications:

• 2 years of experience as a security officer.
• Valid NYS/DOS Security Officer License
• Flexible, on-time and regular attendance required.

Key Competencies:

• Basic Microsoft Office Suite computer skills required, particularly email and calendar and E-Visitor check-in systems.
• Professional appearance and demeanor.
• Good verbal, written, reading, and communication skills.
• Professional approach; resourceful, dependable, and approachable.
• Current and up to date CPR/AED certification helpful.
• Bilingual English/Spanish is helpful but not required.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.