Operations Manager - Radiation Oncology Administration

SHIFT:

Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
Responsible for the overall operation of the King of Prussia Campus Emergency Department (ED), Admissions, and Peri-Operative Access Operations teams. This includes ensuring the smooth flow of ED and Peri-op patient check-in and registrations, inpatient admissions, and supporting a wide range of clinical and non-clinical programs, projects, and initiatives, including those connected to the Children's Hospital of Philadelphia strategic and operating plans across the enterprise, as well as departmental and divisional plans. Works collaboratively with all clinical and support service departments.

What you will do

• Ensure the overall operations of the Emergency Department (ED), Admissions, and Peri-op Access Services teams
• Evaluates employee customer service quality and registration accuracy & efficiency to ensure continued high performance, patient & family experience, and nursing & provider satisfaction. Establishes individual and departmental performance metrics
• Maintains strong, collaborative partnerships with clinical and support service departments, such as Nursing, Advance Practice Providers (APPs), Transport, Social Work, Child Life, Family and Visitor Services, Environmental Services, and Information Services, to ensure excellent patient care and patient & family experience
• Assists Operations Director in developing and monitoring operational systems for maximum efficiency
• Assists Operations Director with developing and implementing departmental policies & procedures and other KOP Campus and Enterprise operational initiatives
• Directly supervises and coaches supervisors, leads, and frontline staff
• Participates in employee recruitment activities and disciplinary actions as appropriate
• Monitors insurance reports and assists with any needed documentation for government programs
• Manages staffing, supply, and service resources based on approved annual budgets in collaboration with Operations Director and Finance Business Partner
• Reviews dashboards and work queues to triage and correct issues while assessing opportunities for operational improvement
• Develops and ensures downtime procedures are kept up to date and reviewed quarterly
• Develops and manages workflow processes between admissions coordinators, bed management team, pre-visit office, and ED registrars
• Collaborates with support service department and nursing units to provide all patients and families accurate orientation to unit and hospital, and is responsible for maintaining and updating patient and family facing written materials, such as the admissions folder and welcome brochures
• Responsible for informing families of any delays identified during rounding and perform service recovery as needed
• Demonstrates behaviors that exemplify organizational sensitivity, resiliency and flexibility, ability to influence, conflict management
• Fosters open, transparent and effective communication at a local level and across the system as a whole, partnering with our Philly Campus and Care Network leaders
• Responsible for promoting a work environment that provides opportunity for an ideal employee experience
• Leads with a focus on operational, process and procedural innovation, challenging traditional approaches as necessary
• Promotes collaboration and sharing of resources with a focus on the development of flexible staffing and leadership across areas
• Special projects and other duties as assigned.

Education Qualifications

• Bachelor's Degree - Required
• Master's Degree in Business Administration, Management, or other Healthcare related field of study -Preferred

Experience Qualifications

• At least two (2) years Supervisory experience and/or demonstrated ability to lead and manage a team - Required
• At least four (4) years Healthcare management and/or operations experience - Preferred

Skills and Abilities

• Fosters the development of a common vision, provides clear direction, sets priorities and clarifies roles and responsibilities (Required proficiency)
• Persuasive; gains support and commitment; mobilizes people to take action (Required proficiency)
• Fosters positive attitude, team spirit, and trust (Required proficiency)
• Demonstrates principle-centered leadership and sound business ethics (Required proficiency)
• Acts professionally and responsibly; contributes to a positive image (Required proficiency)
• Originates new and unique ideas; assumes risk and responsibility (Required proficiency)
• Computer skills and a working knowledge of Word, Excel, and Powerpoint (Required proficiency)
• Knowledge of healthcare EMR (Epic Systems), registration, and related functions (Preferred proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.