Student Services & Program Support Assistant - MSBA & Baker NYC Programs; Cornell SC Johnson College of Business

The Student Servies & Program Support Assistant- MSBA & Baker NYC Programs Position:

The Student Services & Program Support Assistant plays a critical role in delivering a highimpact student experience for learners enrolled across the SC Johnson College of Business programs. Serving as the onsite goto resource for students, this position supports the twocollege partnership between the College of Architecture, Art, and Planning (AAP) and the SC Johnson College of Business, which jointly oversee the Rubacha Department of Real Estate and the Baker MPS program.

Reporting jointly to the Director, Online Master's & MSBA Programs and the Department Manager for the Paul Rubacha Department of Real Estate, this role provides equally shared support to both the MSBA and Baker Program teams. The assistant leads the planning, coordination, and execution of class sessions and cocurricular engagement activities for students and alumni. This includes faculty support; endtoend management of classroom and event logistics; faculty travel and lodging coordination; preparation of preprogram materials; and collaboration with IT, catering, and facilities teams.

Key Responsibilities

• Serve as the first point of contact for students and faculty during class sessions, with regular evening and occasional weekend staffing responsibilities.
• Coordinate classroom and event logistics, including space reservations, materials preparation, vendor coordination, and hospitality support.
• Support onboarding of new students each year and facilitate ongoing communications, surveys, and announcements.
• Manage programrelated materials, databases, and routine administrative workflows.
• Provide logistical support for student and alumni events across Cornell's NYC locations, ensuring a welcoming and polished experience for guests and speakers.
• Assist faculty with course setup and maintenance in Canvas.
• Draft newsletters, manage routine financial transactions, and support tracking of program expenses.
• Collaborate with multiple offices across two colleges to ensure seamless program delivery.
• Contribute to special projects and strategic initiatives as assigned.
• Provide support to other programs as operational needs arise.

This position requires flexibility to support programs located at both 570 Lexington Avenue and the Tata Innovation Center on Roosevelt Island. The role operates in a fastpaced, highvolume environment that demands strong attention to detail, excellent communication skills, and a studentfirst mindset.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications

• Associates degree with 2 to 4 years' relevant work experience or equivalent combination of education and experience.
• Excellent written and verbal communication skills, good organization and time management skills,
• Good judgement and maturity, good attention to detail,
• Very strong MS Office suite, Canvas, and data analysis skills and budgeting experience, and
• The ability to work in a fast-paced environment under tight deadlines with a demanding client group in a calm and efficient manner is essential.
• Experience in student services and faculty support.
• Must be available to work nights and weekends to support program goals.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience incorporating the perspectives of multiple communities, including communities of color.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

Preferred Qualifications

• Experience with design and implementation of surveys.
• Very strong experience and skills with Excel and PowerPoint, PeopleSoft, Salesforce, Workday system; Bursar system; positive experiences in process improvement.
• Experience working with people from different countries and cultures, and/or experience studying, working, or traveling abroad.
• Experience with web content management tools such as WordPress and Slack or similar internal communication platforms and/or using social media to promote programs, events, and engagement.

This is a full-time, onsite position based in New York, NY. Salary to commensurate with education and experience.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

Application Procedure

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.

• Relocation assistance is not available for this position.
• Visa sponsorship is not available for this position.
• This is a full-time, onsite position based in New York, NY

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