Clinical Services Coordinator, Intermediate

Your Role

The Clinical Service Coordinator plays a vital role in outreach and engagement efforts with our members as well as supporting clinical staff with day-to-day operations. The CSC responsibilities range from introducing members to care management services to assisting providers with intake. A CSC may interact telephonically with members and/or providers to assist with simple care coordination needs and facilitate connections.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a high school diploma or equivalent
• Requires at least 3 years of prior relevant experience
• May require vocational or technical education in addition to prior work experience
• Experience with health insurance/ managed care (Commercial, Medicare, and Medi-Cal) and community resources and advocacy
• Ability to identify issues and develop effective solutions to meet members' needs
• Available to work a scheduled 8-hour shift, which includes 2 scheduled breaks and a lunch period, M-F between 8am and 7pm.
• Available to work occasional weekends as part of a quarterly rotation.
• Flexibility to adjust to changing circumstances and member needs
• Strong verbal and written communication skills to effectively convey information to members and colleagues