Project Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

As a Project Manager within Professional Services at Genesys, you will lead complex cloud implementation projects that help organizations transform their customer experience strategies. You will serve as the trusted advisor and primary point of contact for clients, ensuring successful delivery from discovery through post-go-live stabilization. This role requires strong leadership, structured project governance, and close collaboration with cross-functional stakeholders. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that flies in formation, embraces empathy, and goes big to redefine how organizations connect with their customers.

Responsibilities

Project Leadership

• Lead end-to-end implementation projects from discovery through deployment and transition to support.

• Serve as the primary liaison between client stakeholders and internal Genesys teams.

• Build trusted relationships with Account Executives, Customer Success Managers, Technical Account Managers, and partner teams.

• Guide cross-functional project teams and provide clear direction aligned with client objectives.

• Deliver projects within approved budgets while maintaining high levels of customer satisfaction.

Project Management and Governance

• Develop and maintain comprehensive project plans using Microsoft Project and Genesys methodologies.

• Create integrated project plans that coordinate client, Genesys, and third-party vendor activities.

• Facilitate weekly project status meetings and drive action items to resolution.

• Prepare and distribute structured weekly status reports using standardized templates.

• Conduct monthly executive-level updates with project sponsors and senior client leadership.

• Monitor scope, schedule, and budget, proactively communicating risks and mitigation strategies.

• Identify and resolve project roadblocks through structured problem-solving and stakeholder alignment.

Growth and Continuous Improvement

• Drive revenue growth by managing Project Change Requests when scope expands.

• Recommend scalable solutions that address evolving business and technical requirements.

• Capture lessons learned and propose performance improvements for future implementations.

• Suggest process enhancements that optimize delivery efficiency and customer outcomes.

Qualifications

Required Experience

• Earn a Bachelor's degree in Business, Computer Science, Information Systems, or a related field.

• Demonstrate 5 or more years of Professional Services project management experience.

• Deliver complex software implementation projects with measurable business impact.

• Utilize Microsoft Project or comparable enterprise project management tools effectively.

Key Skills and Competencies

• Lead cross-functional teams in matrixed environments.

• Communicate clearly and confidently with technical and executive stakeholders.

• Collaborate effectively with technical delivery teams and solution architects.

• Apply structured problem-solving and strategic thinking skills.

• Manage multiple priorities while maintaining strong attention to detail.

Additional Information

• Travel up to 30 percent to client sites as required.

• Work remotely within the United States.

Our Commitment to Inclusion

Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on skills, experience, and potential, without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our ability to innovate and deliver exceptional experiences.

Accessibility and Accommodations

Genesys is committed to ensuring an accessible hiring process for all candidates. If you require accommodation during any stage of the application process, please complete our Reasonable Accommodations Form for assistance.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.