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Who We Are
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Provides comprehensive administrative, sales, and operational support for commercial real estate title and escrow transactions. Serves as a liaison between sales, transaction management, internal departments, and customers while coordinating order processing, research, reporting, and closing support activities. Ensures accurate, timely processing of title and escrow services while delivering high-quality customer service including post closing services.
Transaction & Closing Support
- Support Commercial Title, Escrow and Account Managers with real estate closings from order entry through post-closing.
- Assist with escrow administration including deposits, disbursements, invoicing, funding coordination, and reconciliation.
- Order title searches, updates, and related products.
- Prepare and communicate recording information, endorsements, supplements, and other closing documentation.
- Post closing delivery of original documents and finalization of policies as needed
Order Processing & Customer Service
- Enter and manage title, escrow, and search product orders within company systems (e.g., FAST, CF and Salesforce platform).
- Respond to phone and email inquiries; process incoming orders and monitor through production.
- Review and revise reports, including supplemental and second reports, as required.
- Troubleshoot order discrepancies and coordinate corrections.
- Track transaction status and ensure timely follow-up with internal and external stakeholders.
Sales & Administrative Support
- Provide administrative support to sales representatives including contract facilitation, order processing, sales quotes, and invoice reconciliation.
- Maintain sales information and prepare reports
- Serve as a liaison between sales, operations, and customers to ensure seamless service delivery.
Knowledge, Skills & Abilities
- Knowledge of real estate title and escrow processes preferred.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Ability to navigate computerized order entry and data management systems.
- Strong analytical skills with attention to detail,.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills with ability to multi-task in a fast-paced environment.
- Customer-focused with professional demeanor and positive service attitude.
- Ability to problem-solve, prioritize, and work both independently and collaboratively.
Education & Experience
- High School diploma or equivalent required; some college preferred.
- 1-2+ years of experience in title, escrow, real estate, sales support, or related administrative roles preferred.
Work Environment & Supervision
- Performs duties following established company procedures and guidelines. Works under general supervision with the ability to manage routine responsibilities independently. May be required to perform additional duties as assigned based on business needs.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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First American
sick time, 401(k)
Feb 24, 2026