Healthcare Informatics Training & Support Specialist

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: March 5^th, 2026, or upon receipt of the first 50 applicant submissions

Healthcare Informatics Training and Support Specialist

Department of Health & Human Services (DHHS)

Hourly Range: $25.37 - $38.03

Job Summary: The Healthcare Informatics Training & Support Specialist will provide training and ongoing technical support to internal/external end users of electronic health record (EHR) as well as billing applications to improve user proficiency, satisfaction, and system effectiveness. This position serves as a liaison between end users and the DHHS IT and Informatics team to support issue resolution, user adoption, and workflow optimization.

Please note: Position can be hybrid (minimum of 2 days, per week onsite) once the Healthcare Informatics Training and Support Specialist has satisfactorily completed their orientation and training.

Job Responsibilities:

• Maintain advanced knowledge of EHR, billing systems, and related healthcare applications including workflows, upgrades, and optimization opportunities. Assist with testing updates and evaluating systems to improve performance, utilization, and end-user adoption.
• Manage, triage, and assist to resolve Help Desk tickets. Provide advanced support in coordination with other business partners. Deliver technical assistance and troubleshooting to end users ensuring timely resolution and minimal workflow disruption.
• Coordinate and deliver EHR and billing system training related to new functionality, workflow changes, and enhancements. Develop training materials, support user adoption, and educate both superusers and end users.
• Create user-facing documents and communications including training guides and videos as well as tip sheets. Author and manage content for the EHR resource library and develop multimedia learning materials.
• Analyze workflows to identify and resolve system and process issues. Lead change management efforts and partner with stakeholders to implement improvements that enhance efficiency and system use.
• Perform other duties as assigned, supporting effective use of EHR and billing systems.

Required Education, License/Certification and Experience:

• Current residency in the State of Wisconsin required
• Valid Wisconsin driver license and personal vehicle
• High School Diploma or GED equivalent
• At least one (1) year of work experience in end user training and support, including experience with EHR software or similar required
• Advanced knowledge of all related computer and software applications, such as Microsoft Word and Excel, required
• Ability to lift/carry/push/pull up to 25lbs.

Preferred Qualifications:

• Bachelor's degree or higher in Health Information Technology or closely related field

Knowledge, Skills, and Abilities: Proactive team player with strong written and verbal communication skills; Excellent organizational abilities; Passion for training and supporting end users; Knowledge of office practices, principles, methods, and procedures; knowledge of spelling, grammar, and punctuation; knowledge of the use of a personal computer; written and oral communication skills; organizational skills; proficiency in word processing and data entry; ability to follow oral and written instructions; ability to maintain records.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.