Telephone Operator I (U) (2980)

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Employees will answer incoming calls to the School of Medicine and all incoming calls to SIU HealthCare, determine the person/area best able to handle the caller's needs and transfer the call to the appropriate number.

65%
Responds to all incoming and interoffice calls and transfer's callers to the appropriate party.
15%
Provide general information to callers concerning appropriate university offices, location of university events and other information as requested by caller.
15%
Accesses and maintains centralized database information and maintains updated call schedule
to enable accurate and efficient routing of calls.
3%
Provides feedback to departments regarding accessibility of personnel.
2%
Performs other related duties as assigned.

Credentials to be Verified by Placement Officer

• High school diploma or equivalent.

Knowledge, Skills & Abilities (KSA's)

1. Ability to comprehend customers.
2. Ability to communicate effectively.

Condition of Employment

Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.