New 
Medical Call Center
 Quadrant, Inc. | |
 United States, Virginia, Richmond | |
 Feb 24, 2026 | |
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Lead Medical Call Center Richmond Va Pay From: $22 Per Hour MUST: The Lead Medical Call Center Rep should have the following experience: 5+years of experience working in a multi provider medical practice call center site Experience in a Lead role and assisting with training staff Handling escalated calls Experience working in eye center or Ophthalmic practice site a huge plus Strong customer service skills and comfortable working all phones Assisting with leading and training staff Experience scheduling a high volume of medical office appointments Experience verifying insurance Registering patients Triaging patients Strong documentation skills Ability to troubleshoot phone calls and escalate as needed Documenting and updating patient information in EMR DUTIES: The duties of the Lead Medical Office Call Center Rep include but are not limited to the following: Lead and help train call center staff Troubleshoot phone calls when escalated Answer phone calls Schedule ophthalmic appointments Provide customer service support Verify insurance Register patients Document patient interactions in company database system Run call center reports Document and update patient information in EMR Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |