Financial Aid Help Desk

The Financial Aid Help Desk Specialist supports prospective and current students and families by providing guidance on FAFSA, MASFA, financial aid eligibility, and award interpretation. This role delivers multi-channel support, facilitates virtual workshops, and partners with Financial Aid leadership to enhance student success and engagement.

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  Provide one-on-one support via phone, text, email, and virtual meetings (respond within 1 business day).

  
  
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  Assist students with FAFSA and MASFA completion, federal/state aid questions, and affordability counseling.

  
  
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  Guide students in understanding financial aid award letters and funding options.

  
  
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  Facilitate and support virtual workshops on financial aid processes and completion.

  
  
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  Track, document, and maintain accurate records of all student interactions.

  
  
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  Prepare monthly engagement reports highlighting inquiry trends and metrics.

  
  
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  Ensure strict compliance with FERPA and institutional data privacy standards.

  
  
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  Collaborate with Financial Aid leadership on initiatives and process improvements.

  
  
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  Manage a caseload of 800+ students while maintaining high service standards.

  
  

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  3+ years of experience in financial aid advising, help desk, enrollment services, or student support.

  
  
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  Strong knowledge of FAFSA, federal financial aid programs, and MASFA (Massachusetts state aid).

  
  
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  Experience conducting virtual sessions or group workshops.

  
  
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  Proficiency in documentation, reporting, and data accuracy.

  
  
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  Fluent in English and Spanish (Portuguese preferred).

  
  

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Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.