Arbitrator II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Arbitrator II
Location(s): Atlanta, GA(Hybrid).

Position Summary:

• The Arbitrator is responsible for reviewing and resolving customer vehicle claims in accordance with National Arbitration policies and applicable auction guidelines.
• This role investigates disputes, facilitates communication between buyers and sellers, and negotiates resolutions to maintain positive client relationships while ensuring policy compliance.
  

• Review customer claims to ensure compliance with National Arbitration policies and account-specific guidelines.
• Investigate routine to moderately complex cases, including:
  • Late title claims.
  • Basic condition report claims.
  • Vehicle availability issues.
  • Post-sale inspection failures.
  • Mechanical, structural, or undisclosed vehicle damage.
• Apply defined decision-making frameworks to reach fair and policy-aligned outcomes.
• Utilize authorized financial approval limits to resolve cases.

• Gather, compare, and validate documentation, inspection reports, invoices, and related evidence.
• Coordinate with internal departments (reconditioning, front office, dealer services, vehicle entry, etc.) during fact-finding.
• Facilitate inspections and ensure documentation is complete and accurate.
• Maintain detailed and organized case files, including settlement agreements.
• Escalate cases to supervisor/manager when necessary.

• Explain arbitration processes, policies, and guidelines to buyers and sellers.
• Serve as a neutral mediator to negotiate repairs, pricing adjustments, or other resolutions.
• Facilitate written and verbal communication among all involved parties.
• Provide timely updates on claim status.
• Work toward mutually acceptable resolutions that preserve vehicle sales whenever possible.

• Learn and apply:
  • National Auto Auction Association (NAAA) arbitration standards.
  • Marketplace policies.
  • Relevant legal and regulatory requirements.
• Develop foundational knowledge of auction operations and administrative workflows.

• Adhere to all safety and health procedures.
• Support organizational safety initiatives.
• Perform additional duties as assigned.

• High School Diploma or equivalent required.
• Bachelor's degree preferred.

• 1-2 years of relevant experience.
• Experience in claims management, dispute resolution, or conflict resolution preferred.
• Claim adjuster experience is a plus.
• 1+ year of automotive, mechanical, or body shop experience preferred.

• Strong verbal and written communication skills.
• Proven decision-making and sound judgment.
• Conflict resolution and negotiation skills.
• Customer-focused mindset.
• Ability to build positive working relationships.
• Active listening and empathy.
• Strong attention to detail and accuracy.
• Time management and adaptability.
• Proficiency in Microsoft Excel and Word.
• Collaborative team player.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.