Field Assurance Technician III

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT

SUMMARY OF DUTIES

ESSENTIAL FUNCTIONS PERFORMED

* Answers incoming calls from customers and sales regarding product quality issues.

* Provides the necessary information to resolve routine customer concerns and problems.

* Interfaces with various departments such as Quality, Engineering, etc. regarding product complaints, and management of complaints through the systems used by the FA department.

* Decontaminates, organizes and photographs returned products.

* Communicates with Sales and customers to collect clinically relevant information pertaining to customer complaints and Merit product.

* Organizes and ships received product to other Merit manufacturing facilities and/or suppliers.

* Reviews procedures with focus toward creating, and completing ECN's as needed to maintain compliance to company practices and other regulating bodies.

* Physically receives product from external and internal sources, documents receipt into the database.

* Assists in supporting the Medical Device Reporting process.

* May assist in assignments of a non-routine nature.

* Attends meetings to provide necessary department input, or documents information pertaining to FA department functions.

* Gathers information from Post Market Surveillance staff to make decisions regarding documentation, and correspondence.

* Requests technical advice from engineers or supervisor to solve complex problems.

* Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

* Lifting -- Not to exceed 50 lbs. - local practice may apply.

* Writing

* Sitting

* Standing

* Bending

* Visual acuity

* Color perception

* Depth perception

* Reading

* Field of vision/peripheral

SUMMARY OF MINIMUM QUALIFICATIONS

• Education equivalent to a High School Diploma with five years' related experience, Associate's degree with three years' related experience, or a Bachelor's degree, with one year of related experience.
• Attention to accuracy and detail oriented.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Experience with test specimen preparation/equipment adjustment and operation/test data recording and analyzing.
• Proficiency in engineering data report extraction/processing/presentation.
• Document review and editing skills.

PREFERRED QUALIFICATIONS

* Customer service, Quality, Field Assurance, Post-Market Surveillance experience.

COMPETENCIES

* Customer service

* Problem solving

• Organization
• Interpersonal skills
• Written and verbal communication
• Teamwork

COMMENTS

Infectious Control Risk Category I:

The risk category explains whether or not employees are likely to come into contact with blood or body

fluids while performing their jobs. Risk category I states employment and procedures that will require

exposure.

As an eligible Merit employee, you can expect the following:

* Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights

* Medical/Dental & Other Insurances (eligible the first of month after 30 days)

* Low Cost Onsite Medical Clinic

* Two (2) Onsite Cafeterias

* Employee Garden | Gardening Classes

* 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays

* 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.