Field Services Site Team Leader

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

About the Role

As our Field Services Site Team Leader for operation install & service support at specific customer site(s), you are responsible for the direct leadership of the installation teams including hiring, development and team member relations. This role acts as a liaison to the customer as appropriate, enabling demand to be met by allocating teams appropriately with input from the site foreman and ensuring safe working practices are maintained.

Working within our constructive culture as the Field Services Site Team Leader you will advance and develop your autonomy, mastery and purpose, through coaching and leadership provided by your team leader.

Watlow understands that you can't do your best work if you don't have a real understanding of the Watlow business as well as strong relationships with team members from across the organization. At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.

In the role of Field Services Site Team Leader you would be located at our Gilbert, AZ location.

Your Key Responsibilities

• Leads safety and quality installation audits at customer sites
• Directly responsible for installation technician team production
• Confers with customer personnel to lead the install schedule, quality control and delivery dates of systems ordered
• Coordinates installation activities with procurement, maintenance, and quality control activities to obtain optimum production and utilization of human resources, materials, and equipment utilizing both customer and Watlow systems
• Reviews and analyzes installations, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or installation problems
• Responsible for teams that align to 24/7 service support of installation as per site requirements
• Leads team member development and training
• Weekly reporting of production to customer and direct team leader as appropriate
• Develops strong relationships and provides effective communication, prioritization, and alignment

Required Qualifications

• Bachelor's degree in engineering for applicable jobs and/or equivalent experience (8+ years)
• Willing to travel 50 - 70% (primarily domestic travel)

Desired Qualifications

• 1-year experience in a similar role
• 3-5 years Construction and manufacturing experience
• Experience/application of principles of lean management/production
• Demonstrated effectives and willingness to collaborate and advocate for team based solutions
• Proven leadership skills/leadership training

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us.The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Incentive Program
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.