Operations Specialist (Auth0)

We're hiring an Operations Specialist to own the backend operations-systems, measurement, and logistics-that keep the portfolio running for Auth0's Strategic Programs and Communications team. This role is ideal for someone who enjoys operational work, takes pride in maintaining clean, reliable processes and systems, and is also excited to evolve how the team operates by leveraging AI thoughtfully. You'll be expected to experiment with and use AI-enabled tools and automation, identify repeatable work that can be streamlined, and help deliver practical, AI-forward workflow improvements that increase speed and accuracy.

You will act as the operational backbone for the team's portfolio, responsible for all operational reporting and survey measurement across programs, maintaining the team's core trackers and dashboards, and producing clear, leadership-ready presentations. You'll also administer our program management tooling, oversee knowledge management (Confluence/Google Drive/Asana/Jira), drive procurement workflows, track onboarding completion, and manage Jira automations.

The right candidate is energized by problem-solving, adaptable, communicates promptly and proactively, collaborates effectively across partners, navigates ambiguity with confidence, and continuously seeks opportunities to streamline work through process improvement, automation, and strategic AI usage.

• Own portfolio operations and routine backend work: maintain systems of record, build automations, keep trackers current, and ensure follow-through across deliverables
• Own program measurement and reporting end-to-end: build and maintain dashboards and trackers, run surveys and feedback cycles, analyze results, and deliver clear post-program readouts
• Identify high-volume, repeatable workflows and deliver AI-enabled improvements (including prompt and agent workflows, automation, and documentation) from pilot to rollout, with clear success measures
• Maintain hiring data and related dashboards, providing regular insights and reporting with strong data integrity and clear status visibility
• Own new hire onboarding operations, including LMS administration, completion tracking and reporting, maintaining onboarding tooling and workflows, building and administering Jira automations, and driving continuous improvements as needed
• Administer and improve the team's work management practices, including portfolio hygiene, templates, and governance across tools such as Asana
• Own knowledge management across internal knowledge bases and shared drives: structure, taxonomy, audits, assets, and keeping information current and easy to find
• Run and continuously improve procurement workflows, including intake, approvals coordination, tracking, and documentation
• Provide event operations and logistics support for key moments (virtual and in-person), including run-of-show management, registration workflow tooling, badge quality checks, audio-visual coordination, and on-site operational troubleshooting as needed
• Create visually polished slides and reusable templates for reporting, operating updates, and quarterly program review support
• Identify process gaps and implement improvements using automation and AI, where it adds leverage and reduces manual work
• Travel ~15% of the time, including international, to support key programs and events

• Experience in business, program, or enablement operations, with ownership of repeatable workflows and strong execution quality
• A high-detail, systems-oriented approach; you enjoy repetitive backend work and take pride in accuracy and follow-through
• Strong capability in data collection and reporting, including survey-based measurement, data cleanup, analysis, and synthesis into clear insights. Tableau, Survey Monkey, and Qualtrics experience is a bonus.
• Advanced Google Sheets skills for dashboards and trackers; automation experience such as Apps Script, Zapier, or Make is a strong bonus
• Comfortable and fluent with AI tools, including using AI-powered automation and agent-based workflows to streamline workflows, reduce manual effort, and continuously improve operational processes, where appropriate
• Demonstrated ability to experiment, evaluate, and roll out new processes or AI-enabled workflows, including documenting changes and tracking impact (time saved, error reduction, adoption)
• Strong Google Slides design skills, including the ability to design clean, consistent, visually compelling decks and templates
• Hands-on experience with program management tools such as Asana and Jira, including maintaining standards and improving adoption
• Experience owning or administering knowledge management, including structure, governance, and content hygiene
• Comfort supporting procurement workflows, coordinating approvals, and maintaining accurate tracking and documentation
• Excellent written and verbal communication; prompt, proactive, and collaborative
• Demonstrated discretion and trust in handling sensitive and confidential information.
• Strong status management: you communicate progress, risks, and next steps clearly and consistently
• Ability to multitask and operate under pressure in a fast-paced, remote environment
• Ability to navigate ambiguity, learn quickly, and take initiative with minimal oversight
• Bonus: Canva and video editing experience
• Must be located in Chicago, IL, New York City, or Toronto, Canada

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