Extension Specialist - Quality & Management Systems

Industry Extension Services ( IES) is a core component of NC State University's economic development mission, providing hands-on technical assistance, applied training, and best-practice implementation to organizations across North Carolina.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The Extension Specialist - Quality & Management Systems delivers high-impact technical assistance, training, and program leadership focused on quality and management systems. The role blends technical consulting, facilitation, project management, and service development to support manufacturers and organizations across North Carolina.

The Specialist independently leads client engagements, facilitates public and on-site courses, and contributes to the design, delivery, and expansion of IES quality-focused services. This position requires strong technical expertise, facilitation skills, leadership capability, and the ability to balance client service with program operations and impact reporting.

1. Facilitation & Client Engagement

Provide hands-on technical assistance, coaching, and facilitation to organizations implementing, maintaining, or improving quality and management systems, including ISO 9001, IATF 16949, and related standards. Lead and support activities such as system implementation, internal auditing, corrective action, and sustainment, while interpreting standards and tailoring practical, sustainable, client-owned solutions. Facilitate effective face-to-face and virtual engagements-including public courses, on-site training, workshops, and client meetings-using adult learning best practices. Assess client needs, guide organizations through improvement pathways, present content clearly across formal and informal learning environments, and build trust with varied audiences by adapting facilitation approaches to varying skill levels and organizational cultures.

2. Program & Thought Leadership

Provide support for one or more quality-focused products, services, or initiatives within IES. Maintain awareness of IES offerings, industry trends, and best practices to align services with client and statewide needs. Contribute to service development, continuous improvement of offerings, and collaboration across IES teams to strengthen program impact.

3. Business Development & Outreach

Promote the full range of IES services through client interactions, on-site visits, partner networking, and presentations. Identify opportunities to connect clients with additional IES resources that support long-term improvement and organizational success. Represent NC State University professionally with clients, partners, and stakeholders.

4. Program Operations & Impact Reporting

Manage administrative and operational responsibilities that support effective service delivery, including project scoping, scheduling, Salesforce updates, travel documentation, and required reporting. Support data collection and evaluation processes used to measure and communicate the economic and operational impact of IES programs to state, federal, and local stakeholders.

Hybrid working options may be available.

This position requires travel within North Carolina throughout the work week. Candidate can be located anywhere in North Carolina.

In addition to your completed application, please attach a resume, cover letter, and contact information for at least three professional references.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.