Director of Systems Performance and Integration

Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employee's have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #56 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Essential Duties and Responsibilities*:

The Director of Systems Performance and Integration at KCI is responsible for overseeing the daily activities of staff and systems as it relates to tracking operational performance related to design accuracy, production rates, and project milestones.

Develop and Implement key performance metric tracking systems addressing both internal and external (client facing) performance.
• Develop KPIs and Performance metric Dashboards to measure ongoing operational performance by Client, Work Type, Project Manager, Organization and Geographical Region.
• Interface between users and KCI Technology, IT and Financial organizations to achieve integrated solutions for data delivery and reporting. Utilize systems including Power BI, Dynamics 365, Excel, PowerPoint and others to demonstrate, perform analysis and communicate system performance and Opportunities for improvement.
• Lead effort to augment, enhance and refine current design standards platform (Knowledge Based Training tools) for new employees and supervisors.
• Lead projects to establish new design standards platforms for the integration of new clients into the corporate portfolio as required.
• Support Market Leader in development of new business integration (clients and acquisitions) to satisfy financial, HR, and Operations onboarding requirements.
• Support Market Leader in developing communications to Board, Executive and Leadership teams as required and/or Quarterly to Service Lines organization on Business strategies and results
• Interface with teams to identify, analyze, evaluate and improve Business Process flows and technical workflow for improved efficiency and improved organizational performance.
• Continuously evaluate processes for opportunities for increased automation including AI implementation, human performance training and workflow modification.
• Manage Resource allocations to match Market and Service Line financial targets.
• Create, lead, or participate in testing and validating new systems and processes to meet business requirements

• Engage with stakeholders and users to understand how data-driven changes to processes, products, services, software, and hardware can improve efficiency and add value

• Exercise judgement in developing and implementing methods and techniques to obtain desired results following industry best practices.
• Deliver services within the allocated budget.
• Develop functional and technical documentation.
• Regularly interact and build relationships with team members, managers, customers, and business partners including:

• Support development of proposals in response to Request for Proposals (RFPs)
• Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations
• Other duties as assigned.

* Essential Duties and Responsibilities are the basic job functions that an employee must be able to perform, with or without reasonable accommodation.

Education and/or Work Experience Required:

• Bachelor's degree in Business, Engineering, Information Technology, Computer Science, or Management Information Systems, or related field.
• Strong Financial acumen in supporting Market Revenues, Margin, and Profitability
• Data Analytics and visualization knowledge in tools including Microsoft Dynamics, Power BI, and Power Query,
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Ability to influence stakeholders and work closely with them to determine acceptable solutions

Pre-employment drug screening is a condition of employment. Background check is a condition of employment. Motor vehicle checks may be required.

Education and/or Work Experience Preferred:

• Master's Degree in Business, Engineering, Information Technology, Computer Science, or Management Information Systems, or related field preferred.
• Experience in utilities, facilities, and/or state/local government markets is preferred.
• Background in the Electric or Gas Utility industry is preferred.

Certificates, licenses, and/or Registrations Required:

• Valid Driver's License