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VAD Customer Service - Bilingual-English/Spanish
100% Onsite Role- Lake Mary, FL
Pay : $22.00 - $23.00 per hour
26-01398
Job Summary
The VAD Customer Service Representative is a bilingual (English/Spanish) onsite role responsible for providing high-quality customer support within a remote patient monitoring environment. This position manages inbound and outbound calls related to supply orders, equipment support, enrollment, and compliance follow-up. The role requires strong time management, attention to detail, and professional communication skills to ensure accurate documentation, timely follow-up, and adherence to established processes and regulatory standards. The ideal candidate demonstrates reliability, accountability, and the ability to work effectively within a team while meeting departmental performance metrics. Job Responsibilities
Handle inbound customer calls regarding supply orders, equipment support, and general inquiries.
Place outbound calls for customer follow-up, enrollment, compliance, and shipping notifications.
Maintain and update customer records within the Remote Patient Monitoring platform.
Conduct enrollment calls and provide equipment training and setup assistance.
Complete monthly customer follow-up calls as required.
Place supply and equipment orders and coordinate ordering, shipping, delivery confirmation, and returns as needed.
Follow up with vendors regarding order status or shipment issues.
Monitor reports and ensure timely follow-through on placed orders.
Notify customers of shipping delays, missing information, or related concerns.
Resolve customer issues or escalate concerns when appropriate.
Utilize internal databases and multiple operating systems to retrieve and document customer information accurately.
Follow detailed work instructions, regulatory requirements, privacy standards, and security guidelines, including HIPAA compliance.
Adhere to departmental metrics, attendance expectations, and established business processes.
Contribute to workflow productivity improvements and maintain a culture of accountability.
Job Requirements
Bilingual fluency in English and Spanish required.
Minimum of one year of customer service experience.
Proficiency in Microsoft Office applications.
Ability to navigate complex computer systems and multiple operating environments.
Strong problem-solving, organizational, and multitasking skills.
Excellent interpersonal skills and professional phone etiquette.
Demonstrated ability to follow detailed instructions and standardized procedures.
Consistent attendance and reliability.
Ability to work onsite in Lake Mary, FL.
Education
Work Experience
Prior experience in data processing preferred.
Experience working with Apple products preferred.
Previous experience in a healthcare or remote monitoring environment preferred.
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Equiliem
Feb 12, 2026